WHAT YOU'LL DO: Responsibilities:

Participate in the execution of the Strategic Solutions and Enablement Knowledge Services strategy. Conduct detailed analysis of user content needs and set expectations while partnering with internal teams and other stakeholders. Convert technical information into documents for non-technical and technical users.  Partner with Subject Matter Experts to obtain information and content validation. Report the progress of content deliverables to stakeholders and adhere to timelines. Employ structured authoring elements and concepts. Reuse content and apply basic reuse techniques. Structure complex technical information into nonlinear or linear formats. Assess and align business content to ADP’s standards. Mentor and guide other writers in developing their skills and competency with tools, proper content application and structure, writing skills, and working with SMEs. Provide dedicated support to key business partners and manage projects.

TO SUCCEED IN THIS ROLE: Required Qualifications:

Service orientation/Client focus. Communication, both written and verbal. Familiarity with DITA/XML and XML-based authoring platforms. Relationship building. Results-driven. Ability to pay attention to details. Excellence in language arts. Ability to prioritize and execute tasks in a fast-paced environment. Willingness to take on new challenges and build on current skills.

 

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

 

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

Proficiency with DITA/XML-based authoring platforms Proficiency with Ixiasoft or other CCMS Familiarity working with taxonomies and metadata Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards. Ability to flex communication style and work approach with different audiences. BA/BS in a Communications/English/Technical Writing discipline, or the equivalent in education and experience preferred. 

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.   Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.   Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.