The Content Operations Manager is responsible of managing event content development, organization, and execution for various AWS events. This role plays a crucial part in ensuring seamless and engaging content experiences for attendees by raising the bar on content operations at events. They work very closely with content program managers to support content operations across owned event series. They play a pivotal role in orchestrating and managing all aspects of event content operations, ensuring seamless execution and delivery of high-quality content experiences across events. They establish best practices, invent and simplify by streamlining process, and insist on the highest standards when it comes to content delivery onsite.

Key job responsibilities
Content Operations
- Familiar with content operations workflows. Content operations includes but is not limited to: space planning, AO management, scheduling operations, SRR (scheduling/setup/support) scanning/reserved seating, content tool operations, session catalog/mobile ops, stakeholder/expo content, speaker communications and inbox management, workshop staffing and operations, wiki management, post-event publishing, on-site execution, post-mortems, CMS management, embargo workstreams, and innovation talks workstreams.
- Implement standardized content operations processes, workflows and best practices
- Collaborates closely with Content Program Managers for end-to-end content event planning and execution.
- Are experts in major operational workstreams across event series, and are always on the lookout for bottlenecks and ways to streamline processes and build better mechanisms
- They support the development and enforcement of content delivery policies, standards and guidelines
- They are onsite at events, ensuring operational excellence of content onsite
- Continuously refines and enhances content operations to deliver exceptional attendee experience
- Develops best practices for owned workstreams
- Builds training material, owns documentation, and mentors others in key workstreams of expertise

Content tooling & technology
- Manages the content management systems, relationships with tooling vendors that provide technology for content creation, storage, and delivery
- Works with Event Technology Operations to capture content operational needs and track development
- Builds bases and automated processes in Airtable to track workflow process

Content operations measurement and improvement:
- Establish key performance indicators and goals to measure the success of content operations
- Analyze data and feedback to identify areas for improvement, implementing optimization and best practices
- Engage in continuous learning and stay up-to-date with industry trends and emerging technologies related to content operations

About the team
Our team is dedicated to creating bar-raising content experiences across AWS events. We are a collaborative group of strategic thinkers, content visionaries, and event experts who work together to develop and deliver engaging, impactful content that resonates with audiences industry-wide and worldwide. We are experts at aligning content initiatives with broader business goals. We lead the content arm of AWS highest tiered event series, manage complex content operations, and ensure exceptional execution from strategy to delivery.

Content is the foundation of what we do. Content is how we directly communicate with our customers, influence industry narratives, and cultivate meaningful integrated experiences. It serves as the bridge that connects our organization with audiences, shaping perceptions, driving engagement, and facilitating learning and growth on AWS. Content plays a pivotal role in shaping industry trends and conversations. It introduces new perspectives, challenges conventional thinking, and inspires innovation. Content should spark discussion, encourage collaboration, and contribute to the evolution of the industry.