Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Content Manager is responsible for developing the content management strategy of the Tech and Digital Advantage (TDA) Practice Area (PA) and capturing, building and organizing BCG’s intellectual assets on the intranet. This is a player/coach role and the person will be is manging a team while engaging with TDA Practice Area’s leadership to define their content strategy and then leverage it to identify, collect, synthesize, organize and manage organizational knowledge. The role involves conducting regular content audits to identify and develop plans to fill content gaps, and to share best practices across various topics. The role demands knowledge of the Practice Areas, their business offerings, taxonomy and key stakeholders. The role also requires good understanding of content management process - identifying content needs, engaging with case knowledge champions to source materials, organizing and publishing them on the intranet.

 

The Content Manager role reports to the Senior Manager of Knowledge Management Services and to the Global Knowledge Business Senior Director of Tech and Digital Advantage Practice Area. This is not a client facing role.

 

BCG’s Tech and Digital Advantage (TDA) practice is where tech and digital get real. We empower leaders to make bold strategic moves and build cutting edge technologies that increase human potential. Across industries, we bring together experts in strategy, architecture, cybersecurity, next gen ERP and more to drive end to end transformation. Our teams are galvanized to unlock potential, at speed and with lasting impact — on companies, organizations and society. We are shoulder-to-shoulder with clients, building skills and capabilities to help them continue to transform, progress and thrive in the future.

What You'll Bring

Bachelor’s degree required – preferably in Information Management, IT/Digital business, or related research/analysis-intense field. A Master’s degree would be preferred. 7+ years of experience demonstrating advanced knowledge and content mgmt.Very good and broad understanding of Tech, Digital, and (Gen) AI, with ideally some expertise in subtopics such as (Gen) AI and Digital Transformations, Tech Platforms (e.g., ERP, CRM), Data and Digital Platforms and Architecture, or Operating Models and Sourcing for the Tech Function Strong understanding of the consulting space and knowledge services and management processes in consulting firmsAbility to drive business processes with a diverse and global set of senior stakeholdersSound business knowledge; advanced KM capabilities with well-developed techniques and approaches Fluency in EnglishOutstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environmentExcellent problem-solving, follow through skills and sense of accountability and process ownership

YOU’RE GOOD AT 

Develops and executes the content strategy for the TDA Practice Area, ensuring high standards of quality, relevance, and readiness for key knowledge assetsRuns the end-to-end process of content management lifecycle from identification of key topic/ cases of commercial impact to final development and publishing of the relevant IPWorks with PA leadership to drive content planning needs and help prioritize key tasks pertaining to content availability, consumption and analyticsCollaborates on the development and adoption of innovative Gen AI tools to bring in efficiency gains within curation, content management, and other content related processesAbility to interact confidently and seamlessly with global case team members (Project Leaders & above)Plays a crucial role in project management of several PA content related initiatives and special projects and constantly strives for innovating the processes by challenging the status quo Manages team members, ensuring high-quality execution, while providing day-to-day coaching, professional development, and performance evaluation for junior staff

Who You'll Work With

The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyze the knowledge that enables BCG to deliver superior business value for clients. Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage – and advancing our firm’s reputation as a global leader in business consulting. Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration.

Additional info

Knowledge Management Services (KMS) team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.Knowledge@BCG is made up of a diverse and cross functional team who provide the engine that drives BCG's institutional knowledge base. We believe in the power of bespoke knowledge and expertise. We rely on and cultivate a diversity of talents, skills and experience to deliver this value to our case teams, and ultimately our clients.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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