Understand and remain up to date with client’s policies and guidelines Review user reports regarding website content Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries according to defined policies and procedures Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside policy Fulfill base productivity and quality requirements of the client Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community Identify inefficiencies in workflows and suggest solutions Review of sensitive content sometimes involving graphic or disturbing subject matter.

Qualification & Experience:

Fresh graduate - 2 years of professional work experience (preferable from BPO industry) Diploma and above Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive. Knowledgeable with channels that provide on demand Video Experience with confidential information collection and management (preferable) Excellent communication skills in the required language; English & Japanese Language (able to read, write & speak - preferable to have JLPT certification for non-native speaker) Willing to work in 24x7 environment Should be comfortable working with explicit & sensitive content

About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

#LI-CTSAPAC

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.