**IMS Content Services – Content Tech Process Optimizer Specialist** **Position Snapshot** Location: Linda-a-Velha Company: Nestlé Integrated Business Services Lisbon & Braga (IBS Lisbon & Braga) Full-time/ Hybrid mode **About us** **Nestlé’ Integrated Business Services (IBS)** is at the heart of the **Nestlé Group** . The Integrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists who support the operationalization of our brands’ marketing strategy at scale. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. **If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!** **Position Summary** As the Content Tech Process Optimizer Specialist in our IMS Content Services team, you will have the opportunity to participate and support in global initiatives by acting as a key player in exploring, identifying, mapping, benchmarking opportunities for productivity & business value, leveraging methods, tools and technologies within Nestlé’s Content Ecosystem. Not only will you be responsible for estimating the potential benefits & prioritization of initiatives to maximize the impact of the resources invested, but you will also be involved in the global pipeline of initiatives & drive actions to achieve the targets defined. **A day in the life of...** + Efficient and effective mapping of opportunities to optimize and streamline current and future tech workflows systems in Nestlé's internal Content ecosystem + Promote, track, control and challenge our Content Ecosystem initiatives, including automation initiatives by providing meaningful insights collected from the operational teams. + Contribute to overall Nestlé’s Content Operating Model adoption, best practices evolution & standardization + Support in the design of effective workflows built for efficiencies to have the best user journeys in our content ecosystem. + Perform internal prioritization ensuring alignment with global initiatives, providing regular project reporting and in constant contact with diverse teams (internal and external) + Monitor and ensure compliance of processes and projects, aligned with with Nestlé’s standards, including effective management of standard routines. + Execute all tests, report, and track eventual issues until their full resolution. + Provide ongoing guidance to the automation partners and ensure process changes are captured and implemented. + Capturing, digesting, and managing large volumes of data and transform into KPIs. + Consolidate and review the performance results using available data, dashboards, and reports for IMS Content Services. + Control and manage the escalation flow related to Content Tech, supporting and challenging the operational teams for the proper resolution based on real root-cause analysis and issue solving. + Support operational teams updating best practices for production efficiency, accuracy and quality control and development process creating and sharing guidelines, best practices, and trainings within organization. + Leverage and capture Continuous Improvement potential through the usage of management routines such as the Operational Meetings and practices such as GSTD (Go See Think Do). + Leading and facilitate working sessions and executive meetings with relevant internal & external teams. **What will make you successful** + 3 to 5 years of experience in complex workflows, tech systems & supply-chain tech and process mapping + Experience with Content Tech and storage, such as DAM systems (Large-scale Workflow systems is a plus) + Strong project management and stakeholder management skills. + User journeys and UX mindset. + Experience in technical support + Knowledge in digesting, managing large volumes of data / data analytics, including data tracking and reporting + Analytical skills to drive the generation of insights. + Great knowledge of best practices for marketing operations, marketing automation, and content tech (i.e.: execution, delivery, storage). + Expertise in continuous improvement methods. + Ability to quickly learn new technologies and working methods. + Understanding Content & Digital advertising, marketing and media landscape is a plus. + Proficiency in leading and facilitating workshops and executive meetings. + Proficiency in English is required (spoken and written). + PowerBI experience is plus. **What we offer** Here at IBS Lisbon & Braga we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you: + Development of expertise in Nestlé’s Shared Services Business + Immersion in a culturally diverse team + Local and International Exposure + Flexible working environment + Engagement and wellbeing activities + Competitive salary and annual bonus according to your performance + Meal Allowance Card + Flex Benefits - At IBS Lisbon & Braga you can chose what benefits are more suitable for you + Make part of the Nestlé Club and get discount in several partners + Free coffee (and good coffee) at the office. + Shop with special discounts for employees + Company equipment according to professional needs + Medical Support available at the Office + E-learning courses and training program to get you where you aim to be + Career progression and possibilities for International Career