Position Purpose:

The Customer Care Center (C3) Intake Coordinator is responsible for communicating, coordinating, and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR, and communicating with patients and families as well as working with Care Management, physicians, and referral sources.

What You Will Do:

Responsible for determining appropriateness of care, referral screening and acceptance based on THAH guidelines.

Accountable for gathering /verifying insurance and financial data from multiple referrals sources and patients.

Responsible for accurate documentation in the EMR and manages the referral from start to finish ensuring minimum data set is obtained and verified.

Accountable for coordinating and documenting care types, order details and all required information for the safe transition of patients to home-based services.

 Ensures referrals are being managed with the highest level of customer service, verifies, and communicates accurate billing and demographic information, documents correct and accurate information in EMR for billing purposes.

Minimum Qualifications:

Associate degree preferred; High School diploma required with equivalent 2-4 years industry experience.

2-3 years home care, hospice, discharge planning, or case management experience preferred.

Knowledge of third party/managed care contracts related to THAH services preferred.

Working knowledge of standard office equipment and remote technology required

Previous experience working in a healthcare environment, demonstrating computer literacy.

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Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.