The Continuous Improvement Analyst utilizes specific strategic account management processes to drive growth and continuous improvement throughout all areas of the business.

Essential Job Functions:                               

Assist Account Management team in managing the company’s top strategic accounts to ensure the customer is receiving the best product at the lowest possible cost, while maximizing margin and network efficiency Manage and lead resolution of service concerns through the Risk Escalation Process Provide assistance to the Account Management team with specialized process development and analysis designed to identify and correct areas needing improvement Work with Account Management and Operations to monitor customer performance metrics and assist in the analysis and resolution of service failures Work with reporting team to establish reporting tools to assist the Account Management team Develop and monitor internal processes and standard operating procedures for the Account Management and Continuous Improvement teams Perform network failure trend analysis Develop customer corrective action plans and assign tasks to ensure proper accountability, follow through and long-term performance sustainability Communicate effectively and professionally with all levels within Hub Group organization Complete or assist with miscellaneous projects as assigned

Minimum Qualifications:

Bachelor’s Degree preferred but not required Experience in the transportation industry is preferred Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail Must be a self-starter and have the ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results Proficiency with MS Office software, specifically Microsoft Excel for reporting Must have the ability to work with minimal supervision