Continuous Improvement Lead (Cambridge, MA)
We are transforming from a product-led to a managed service-led customer proposition, helping health systems and Integrated Delivery Networks (IDNs) achieve their desired outcomes. In this Director role, you will design and implement a LEAN improvement roadmap to optimize customer engagement, service delivery, and lifecycle support, ensuring operational efficiency and scalability.
Your role:
Design, develop, and implement the LEAN improvement roadmap supporting business transformation into managed services, from quote to installation and cash collection, aligning with strategic priorities.
Utilize LEAN and Six Sigma tools, Continuous Improvement methodologies, and Kaizen events to enhance Quality, Delivery, Cost, and Inventory.
Drive structured problem-solving initiatives, ensuring sustainable execution and measurable impact.
Assess key business metrics from a “Site Leader’s” perspective, collaborating with management and stakeholders to identify continuous improvement opportunities.
Develop Value Stream Maps to support world-class LEAN implementation and expertise development, leading Kaizen events as needed.
You're the right fit if:
You have 8+ years of experience deploying, training, and coaching LEAN and Continuous Improvement across large cross-functional organizations, with experience leading business transformation initiatives, ideally shifting from perpetual to recurring service models.
Your skills include expert-level process mapping, data analysis, data structuring, and data visualization. Certification as a LEAN Practitioner or Expert is preferred, along with a strong track record in structured problem-solving, daily management, and transformational initiatives.
You have experience in medical technology (MedTech) or hospital environments, with a deep understanding of healthcare operations, workflows, and regulatory considerations.
You excel at stakeholder management and can effectively engage with teams from end-users to C-suite executives. You thrive in fluid environments and are performance-driven, ensuring KPIs are met and exceeded.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You are an excellent communicator, both verbally and in writing, and possess strong listening skills. Your ability to simplify complex processes and drive alignment makes you a valuable leader in transformation efforts.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role: Cambridge, MA
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Philips Transparency Details
The pay range for this position in (MA) is $148,960 to $255,360
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.