Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Job Summary: The Continuous Improvement Manager is responsible for driving process optimization and operational efficiency within the organization. This role focuses on identifying improvement opportunities, implementing effective solutions, and promoting a culture of continuous improvement. The Continuous Improvement Manager collaborates with various departments to analyze processes, recommend changes, and measure the impact of improvements on overall performance and productivity. Carries out deliverables to improve the effectiveness and efficiency of the organization, the role acts as a business partner working on projects of various scope including process improvement, workflow, business transactional platforms, organizational design, and business resourcing. The role will collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Working independently and with limited supervision, the role continually seek opportunities to increase -internal- client satisfaction, deepen relationships, and effectively manage client expectations. Completes deliverables, identifies new tasks and carries them out independently. May develop and delivers training on assigned deliverables. Interprets internal or external business issues and recommends solutions based on best practices. May use tools such as Lean Business, Six Sigma or equivalent methodologies. Requires specialized depth and/or breadth of expertise. Applies advanced knowledge typically obtained through advanced education and work experience How you'll make an impact Process Analysis and Improvement: Analyze current business processes, identify inefficiencies, and develop strategies for improvement. Use methodologies such as Lean, Six Sigma, and Kaizen to streamline operations and eliminate waste. Lead and manage cross-functional projects to improve workflow and reduce costs. Project Management: Plan, execute, and oversee improvement projects from start to finish. Develop project plans, set timelines, and allocate resources as necessary. Ensure projects are completed on time, within budget, and achieve the intended outcomes. Data Analysis and Metrics: Collect, analyze, and interpret data to make data-driven decisions. Track performance metrics and key performance indicators (KPIs) to assess the effectiveness of improvement initiatives. Provide regular reports on project status and improvements achieved. Stakeholder Engagement and Collaboration: Work closely with stakeholders across various departments to understand their needs and challenges. Communicate process changes and improvement initiatives effectively. Foster a culture of continuous improvement through training and awareness programs. Quality Control and Compliance: Ensure that all improvement initiatives align with company policies and regulatory requirements. Conduct audits to verify compliance with new processes and improvements. Develop and implement quality assurance programs to maintain high standards. About You Required: University Degree and minimum 5 years of prior relevant experience, or equivalent. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.