Position : Contract Admin Analyst - Global Service Operations 

Experience : 5+ years

Location: Bangalore

Responsibilities

The primary responsibility of this role is to design and ongoing process review and improvements to the Service Sales process and toolsets. The role will collaborate closely with cross functional teams on defining and the validation of data reconciliation, alignment, testing and change management.

Key Tasks

Create and review service contracts, including terms, pricing, and service levelsCollaborate with internal teams to define service needsEnsure contracts are compliant and aligned with company policiesMonitor contract performance, tracking key metrics like response times, completion rates, and service qualityManage contract amendments, renewals, and termination processes. Data Hygiene and managementAddress customer service issues related to service contracts and escalate when necessaryGenerate regular reports on contract status, performance metrics, and potential risksEnsure adherence to all relevant compliance policies and industry standards related to service contracts. Theatre escalation support

·       Participate with IT and business teams on

o   Functional Design Documentation

o   User Acceptance testing

Job Requirements:

5+ years of business experience preferably within a CS environment with service contractsHands on experience with Excel, SAP, SFDCStrong working knowledge of master and transactional data – Customers, Partners, Products, Installed base, Opportunities, Quotes, Orders, Service Contracts.Strong organizational and program management skills, react to changing prioritiesAble to work effectively as part of a cross-functional team within and outside CS Detail-oriented with strong organizational abilitiesAbility to build relationships with internal stakeholders and external customers

 

Education

BA/BS Degree in Business Management required; advanced degree or certification preferred.