Job Overview:

 

The Contract Billing Analyst is responsible for FirstService Residential’s contract analysis, review and documentation. This position is a critical and integrated member of the Finance team. The successful candidate will have previous related contract administration experience such as reviewing complex contracts and identifying billing methodology. The position requires an individual who is, self-directed, and capable of working autonomously or with the broader leadership team to achieve the business and financial goals of the company.  The role has a mix of recurring responsibilities and initiative-based work that provides a high degree of exposure to department and company leadership.

 

Compensation: $68,640-80k

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities: 

Proactively communicate and collaborate with Business Development and Community Management Departments regarding the administration of management contracts. Responsible for maintaining and interpreting contracts and related documents for compliance with operating procedures regarding escalation and approval to management. Ability to identify areas of concern and validity of changes with current business processes. Draft language changes and cooperate with FirstService Residential’s Legal Department and cooperate with counsels during negotiations. General understanding of basic legal terminology and experience in working with legal teams and/or attorneys and paralegals; ability to examine and document attorney communication involving extensive redline versions of contracts. Identify negotiated contract language that impacts operational processes. Ensure that language is valid, and the affected parties can remain compliant. Gather, analyze, and enter current client and contractual information from Sales/Business Unit Leaders for monthly new business tracking, new contract requests, contract renewals, new association notices, terminated association notices, and any other information related to new business and contracts into relevant database systems. Identify potential areas of concern to Corporate Accounting and prepare a monthly memo communicating all new contracts, contract changes, and renewals to key internal departments. Manage the monthly billing setup process from collection of contractual documents to communication of relevant data. Contract monitoring throughout the life of the contract to include contract renewals, amendments, and to ensure new contracts are executed in compliance with company policy and confirm integrity of language. Audit, research and confirm all documents and related billing for accuracy. Complete regular internal auditing of contract data, corporate accounting invoicing databases and/or any others as requested. Ability to evaluate and reconcile audited data and determine accurate billing methodology. Collaborate extensively with Corporate Accounting to understand and interpret system entry, billing rates and audit variances with past and current contracts to ensure billing and pricing accuracy. Support on-going migration of additional markets to Contracts Team; including auditing of data, billing rates, and billable items. Perform rigorous investigations of data sources to ensure accuracy. Set up all new monthly contract changes into billing system. Reconcile changes each month between billing and accounting systems. Operational understanding of business work flows and impacts to other departments based on potential language changes to contract verbiage. Develop and recommend innovative solutions to current processes. General understanding of system language and communicating with IT professionals to assist in programming changes/updates. Responsible for maintenance and organization of electronic contracts and other documents on the company intranet. Special projects/ad-hoc projects as assigned. 

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proficient and fluent in English and prior background in communicating with executive leadership and attorneys/paralegals. Excellent general math skills. Ability to determine next level involvement for problem resolution. Must demonstrate good judgment and critical thinking skill. Organizational and time management skills with a high sense of urgency in a time sensitive environment High degree of business acumen and problem-solving skills. Aptitude to understand and collaborate within a cross-functional environment with both internal and external stakeholders. Ability to anticipate business needs and communicate with all mother members of the organization/department to complete assignments on time. Demonstrated integrity in research and commitment to accuracy. Drive to improve validity of data. Proficiency in MS Word and MS Excel. Excellent oral and written communication skills with the ability to appropriately interface with executive leadership. Strong ability to work as a team member. 

Education & Experience: 

Two to four years of relevant professional experience. Bachelor’s Degree or equivalent in Business, Finance or Accounting preferred. 

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25lbs. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time. Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business. Must have finger dexterity for typing/using a keyboard. Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

The work environment characteristics are normal office conditions at an office location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

 

Tools & Equipment Used: 

Computer and peripherals, standard and customized software applications and tools, and usual office equipment. 

What We Offer: 

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

 

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.