Customer Contract Administration
Commercial and Customer Operations Center of Excellence (CoE)
As a member of the Customer Contract Administration team supporting BD Biosciences, this role will report to the Sales Contract Manager and implement best practice offer development capabilities aligned with BDB’s US sales strategy.
This position will follow documented best practice contract offer development and associated policies, ensuring that the US Commercial Operations strategy is implemented. Working in partnership within the Commercial Ops team and the BDB Sales Team, cross functional Business Partners, Finance, Legal Partners, Implementation team and Commercial Customers, this associate provides best in class, contract offer development and asset lifecycle management capabilities and within established policies, processes and governance to ensure the effective implementation of complex, critical contract activities which manage business opportunities and risk appropriately.
BD Biosciences (BDB)
US RegionJob Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Essential Responsibilities
Sales Contracts:
Prepare Reagent Rental Contract proposals using appropriate contract templates and following departmental and BDB policies;
Adhere to defined contract review/approval workflow process; manage the contract lifecycle through to contract execution including review/analysis, drafting/redlining, negotiation, facilitating internal approvals, execution, amendment, extension;
Scope includes capital sale agreements, master supply agreements, reagent rental contracts, service contracts, loaner/demo agreements, and other related contract documents;
Ensure that risk is mitigated, that provisions used are preferred or acceptable per company standard, and that contract terms & conditions are negotiated in accordance with established BD Commercial and Customers Operations policies and procedures (including the Harmonized Terms Playbook) and other legal, regulatory, pricing and business requirements.
Liaise and work collaboratively with cross-functional business/legal partners, as needed, to address contract provisions in customer paper, customer redlines and comments; exercise good judgment in determining when guidance from appropriate subject matter experts is warranted;
Serve the BDB Business Unit as a key internal-business partner, with high quality, responsive service, negotiation competencies and value add to drive revenue growth, while adhering to BD practices and policies; collaborate closely with the sales team to create a profitable sales contract and ensure proper documentation is presented and executed.
Maintain digital contract files, records and contract lifecycle statuses on a real time basis in Apttus/CLM.
As appropriate, ensure a smooth hand-off of executed contracts to contract set-up team.
Commercial Bids:
Thoroughly review and understand the content and submission requirements for BDB Commercial Bids;
Schedule meetings with Sales and other content contributors as needed to discuss requirements, delegate work and coordinate completion of bid submission;
Follow up with those responsible for providing required content to ensure bid is completed and submitted within the deadline;
Proactively communicate with responsible Sales Reps regarding status of bid response preparation.
Requirements and Skills
BA/BS required (in lieu of a Bachelor’s Degree, 3+ years of experience in the applicable area)
3+ years demonstrated experience as part of a Contracting team
Minimum of 1 year of experience in a position with matrix accountability preferred
General understanding of HIPAA, Sarbanes Oxley, revenue recognition guidance, Internal Audit, regulatory controls, and business strategy preferred
Proven ability to quickly establish credibility, trust, and support within all levels of organization
Ability to partner with key Sales, Finance, Legal Counsel and other Sales Support Leaders to develop contract offerings representing complex concepts and defining the business value of solutions in a clear, understandable way
Hybrid work schedule (minimum 3 days in office per week)
Must be able to work independently, multitask and prioritize workload in order to meet demanding deadlines including flexible work hours; adaptable in handling changing priorities
Ability to act with speed, agility and accountability to drive desirable outcomes
Ability to effectively balance commercial considerations with legal and liability concerns
Proficiency in Microsoft Office, including Word and Excel required
Proficiency in Salesforce/CPQ, Apttus/CLM highly desirable
Key Competencies
Customer focus
Enterprise mindset
Solutions-oriented; proactive
Excellent verbal and written communications skills
Strong business/operational acumen
Effective team player
Process effectiveness
Organizational Agility
Ability to deal with ambiguity
Strong attention to detail
Experience in negotiating contracts; negotiation savviness
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
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Primary Work LocationUSA CA - Milpitas 135Additional LocationsUSA AZ - Tempe BPV Building 1, USA CA - San Diego (BDB)Work ShiftUS BD 1st Shift 8am-5pm (United States of America)At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$97,700.00 - $161,100.00 USD Annual