The communities we serve are at the heart of our operations.
Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. We run hospitals, maintain public housing dwellings, manage client data centres, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. We strive to deliver the best outcomes for our customers guided by our purpose; enabling communities to thrive.
Join us on the journey.
In support of future growth initiatives, expressions of interest are sought for a Contract Manager (CM) to join our team. You will manage the delivery of services and contractual obligations in accordance with safety, commercial, people, legal and other requirements, including relevant policies and procedures, supporting Property Maintenance Services across Public Housing in Victoria.
The CM has full accountability for the achievement of internal and contractual KPIs around safety, timelines, quality, compliance, governance, communication, and profitability is delivered in accordance with annual budget & stretch target expectations, as well as the aim of consolidating and providing opportunities within the current contract.
The CM is further responsible for providing solid leadership, customer and stakeholder management, developing their contract team, building growth, and ensuring the long-term sustainability of the contract.
What you’ll do
The role has a broad remit, with key responsibilities outlined below:
P&L and Risk Management: Ensures safe and sustainable delivery of P&L commitments, escalating potential issues to senior management proactively. Contract Performance Monitoring: Regularly tracks compliance with contract standards and KPIs, ensuring services meet contractual terms. Contract and Subcontractor Management: Develops and manages a contract plan, actively overseeing subcontractor performance to meet objectives. Customer Relationship Management: Leads primary customer account management and collaborates closely with customers and key stakeholders to ensure strong partnerships. Understands customer needs, and implements strategies to meet expectations, while identifying new business opportunities and promoting services. Team Leadership & Development: Motivates, inspires, and leads the team to ensure engagement, performance, and alignment with contract goals, while providing training, development, and succession planning. Operational Excellence & Safety: Ensures compliance with health, safety, and company standards, fostering a safe work environment and driving efficient contract management within budget and regulatory guidelines – underpinned by strong demonstrated governance management capability. Financial & Performance Management: Actively manages revenue, costs, and financial performance, preparing reports, and implementing strategies to maximise returns and operational efficiency.
What you’ll bring
Degree level qualification in Project Management, Property Management, Facility Management, Construction or relevant. A Victorian Domestic Builder (Unlimited) License registered with the Victorian Building Authority (VBA) as a building practitioner. Proven experience maintaining good governance controls to ensure efficient and effective business operations. Extensive management level experience with proven people leadership skills. Facilities/Residential Management experience desirable but not essential. Proven fiscal skills and an ability to both manage costs and drive improved productivity.
More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our customers.
Why work for us?
Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future.
As a leading provider of reactive and planned maintenance services to the public housing sector across Australia and New Zealand, you will be part of an established and high performing management team with experienced and supportive peers coupled with market leading systems, procedures and policies.
You’ll also find a range of benefits available such as:
This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.