Contract Support Job ID 188348 Posted 08-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative, Customer Service Location(s) Dublin - Dublin - Ireland **Job Title: Contract Support, Data Centre Solutions** **Location: Dublin, Ireland** **COMPANY PROFILE** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. **Job Purpose** The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of client account. Understanding, anticipating and delivering to customer needs, is crucial for achieving results within quality and time constraints. **Key Responsibilities** + Providing support to the client and answer calls and emails in a professional and timely manner + Determine the nature, priority of faults based on information provided by the client + Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders + Managing the supply chain and drive them to attend within required SLA’s + Driving the engineering team to attend to all callouts within required SLA’s + To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this + Raise and assign work orders to relevant resources + Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations + Promote and maintain CBRE culture throughout teams + Monitoring calls received from the customer through to call completion and updating records + Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. + Ensure QHSE documentation is maintained and readily available using company systems + Manage system as a key user on site including PPM records, reactives and reporting + Promote and maintain company culture throughout the team + Maintain people records such as new starters, leavers, general staff changes, contact details, etc + Effective communication with all levels of internal teams and external customers + Familiar with daily operations and the specific scope of the contract **EQUAL OPPORTUNITIES** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)