Contract Support Associate Job ID 188663 Posted 10-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance Location(s) Phoenix - Arizona - United States of America, Scottsdale - Arizona - United States of America Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the Role:** As a CBRE Contract Support, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered. **What You’ll Do** + Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction + Understand the scope of the customer contract and ensure that all work is carried out accordingly + Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets + Coordinate and onboard vendors for reactive and planned works, and manage sub-contractor paperwork + Review processed invoices and ensure accurate cost center coding + Coordinate the billing application, calculating margins, raising invoices and submitting to clients + Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders + Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account + Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders + Deliver monthly reporting support on Contract and Business Unit Reviews + Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems + Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required + Recommend enhancements to current procedures and solutions to boost the team's efficiency. + This is not a comprehensive list of job requirements, additional tasks may be included. **What You’ll Need** + Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. + Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + High School Diploma or GED with 3-4 years of job-related experience + A comprehensive understanding of a range of processes, procedures, systems, and concepts within one's own job function is required + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way + Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc + Organizational skills with an advanced inquisitive mindset + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)