We are looking for a dynamic, organized self-starter to join our NA DSP team as an Investigator, supporting our NA Delivery Stations for employee and labor relations issues. The central objective of Driver Escalations is to ensure fair and respectful treatment of the employees of our DSP, consistent with our core business values and objectives.
The ideal candidate for this position has a background in Human Resources or Employee Relations with strong communication, dive deep capabilities and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects.
This role is open to the following locations: New York, NY, and Bellevue, WA.


Key job responsibilities
The Contractor Relations Investigator will work proactively to:
• Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
• Partner to engage in continuous improvement of communication vehicles and practices
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
• The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.