Job Summary
• The AMS Contracts team is responsible for onboarding new partners who want to do business with HP by selling our products. Our role is to provide an exceptional partner experience and offer ongoing support to the sales team in the onboarding of key accounts. We are looking for a highly motivated individual with excellent customer service skills, strong business acumen, and the ability to identify areas of opportunity. A high sense of urgency and attention to detail are essential for this role. Proficiency in Excel is required, and
experience managing customers.

Responsibilities
• Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
• Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
• Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
• Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
• Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
• Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
• Onboarding new partners: Facilitate the onboarding process for new partners looking to sell HP products, ensuring a smooth and efficient experience.

• Provide excellent customer service: Deliver a top-tier experience to all partners, ensuring their needs are met and their concerns are addressed promptly and professionally.

• Support sales teams: Collaborate with sales teams to onboard key accounts, ensuring they are equipped with the necessary resources and information.

Education & Experience Recommended
• Currently studying or Graduate Degree in, Business Administration, Industrial Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.

Knowledge & Skills
• Intermediate or advanced Excel
• SharePoint management
• Power BI management
• Business acumen
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Key Performance Indicators (KPIs)
• Process Improvement
• Project Management (basics)
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.