**Company:** Qualcomm Incorporated **Job Area:** Operations Group, Operations Group > Business Process Analysis **General Summary:** Join our team to transform Qualcomm's Contract Lifecycle Management space by improving processes and systems, boosting operational efficiency, and driving innovation with AI and other advanced technologies. We aim to deliver effective solutions that integrate seamlessly with our business operations, providing exceptional value to our stakeholders. In this dynamic role, you will 1) become an expert in Agiloft, Qualcomm’s CLM system and 2) lead stakeholder requirement gathering sessions and translate those requirements into actionable user stories using a scrum framework. Collaborating with cross-functional teams, you will understand business needs and pain points to design, configure, and deliver scalable, efficient, and flexible solutions within Agiloft. You will be responsible for operational support, including urgent troubleshooting, resolving requests, and effective communication with end users. You will identify ways to enhance the team's operational efficiency through automation and other improvements. Additionally, you will create effective support documentation, quick reference guides, videos, and deliver end user training. We are seeking a critical thinker with a strong focus on process design and optimization, with customer-facing experience implementing simplified and automated solutions using low-code platforms. You will be responsible for engaging and supporting a diverse set of stakeholders across the organization including contract managers, attorneys, subject matter experts, IT teams, third party vendors, and cross-functional partners to provide tools, services and support that will increase efficiency and improve the productivity of Qualcomm’s Agiloft users globally. **Minimum Qualifications:** • Associate's degree in Business, Engineering, Operations, or related field. OR High School Diploma or equivalent and 2+ years of related business process analysis experience. **Preferred Qualifications:** • Bachelor's degree in Business, Information Technology, Operations, or related field • 2+ years of Supply Chain, Information Technology, Operations, or related work experience • 1+ year direct experience with Agiloft or similar CLM system or low-code platform such as ServiceNow or Salesforce • 1+ year customer-facing / support experience • 1+ year of experience with analyzing complex data sets • 1+ year of experience working in a large matrixed organization • Certified Scrum Master (CSM) with 1+ year of direct scrum/agile experience using Jira or a similar system **Principal Duties and Responsibilities:** · Collaborates with business partners, system users, and other stakeholders to identify business needs and objectives for multiple parallel projects · Develops business requirements, influences implementation direction of requirements, and provides alternative solutions based upon existing solutions and industry standards · Translates business requirements into functional and/or system specifications and user stories including acceptance criteria, user interface mockups, and workflow diagrams · Assesses and troubleshoots end user issues and change requests and meets or exceeds service-level expectations · Facilitates effective and proactive communication with key stakeholders and end users with cooperation, tact, and diplomacy · Presents system solutions, feature demos, or other technical information within and outside of team · Executes and leads QA, integration and user acceptance testing and feature buyoff; including authoring and managing functional user testing scripts · Handles out of the box configuration of Agiloft request forms, workflows and other features to match business requirements · Runs reports and database queries to meet the needs of the business · Creates and maintains operational support documentation · Actively manages individual priorities, deadlines, and deliverables · Conducts basic analysis to identify where a straightforward issue has occurred, with supervision · Seeks learning opportunities within the industry and explores, evaluates and recommends new technologies and trends **Level of Responsibility:** • Works under close supervision. • Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct). • Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. • Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources. • Tasks are generally simple in nature, consisting of limited number of steps and can easily be referenced using directions or manuals. • Limited problem solving required, generally in the nature of troubleshooting simple processes or technology. The responsibilities of this role do not include: • Does not provide supervision to others. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr\_public\_article\_view&sysparm\_article=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). **To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. **EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.** Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. **Pay range** **and Other Compensation & Benefits** **:** $28.58 - $42.86 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link . If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) . EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification