Description The Facilities Knowledge Center (FKC), a division of the Real Estate Operations (REO) engineering team, is the central monitoring and information hub of Property team, we are currently seeking a Control Center Operator to assist in the operation of our 7 X 24 Property Control Center. This individual will play a critical role providing support to our geographical area ensuring business operation is maintained and monitored. Responsibilities include, but are not limited to: + Operate all portfolio wide Building Automation (BMS) and Energy Management (EMS) Control Systems used to support the Americas Property team + Respond to customer demand assisting in provision of highly focused Facilities Management service + Ensure business continuity is maintained within the scope of Service Level Agreements + Responsible for assistance with immediate action in emergency’s to reinstate failed systems and/or critical pieces of equipment + Carry out control system monitoring and technical operational adjustments as required to support the business and meet the required operating standard + Be part of a technical team, which supports all critical infrastructure and Data Centers, as well as all facility systems across the Americas portfolio + Contribute to the continuous improvement process of the Real Estate Operations team + Process and distribute requests for new and duplicate keys and locks for bank properties This is a 12 hour (7:00pm - 7:30am) per day position rotating 4 days on and 4 days off including weekends and holidays. The role with be based in our state of the art campus in Johnston, RI. Qualifications: + Minimum 5 years of practical experience in Building Services / Facilities + BMS experience: Automated Logic Control systems and or JCI Metasys preferred + CMMS experience; 360 Facility preferred + Aptitude for Technology / IT Literate + MS Office proficiency + Well developed organizational and interpersonal skills + Superb attention to detail Education and Certifications: + High School Degree / GED required, Associates / Bachelor Degree preferred + Refrigeration License, or Electrical License, or HVAC Certification preferred Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.