As a Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper and safer. We protect and support employees providing a multitude of critical services across the firm’s global operations.

As a Control Manager, in the Chief Administrative Office, you will be responsible for the Global Supplier Services risk and control environment coverage, including issue identification, escalation, remediation and validation; reporting, metrics and root cause analysis; and partnering with Operational Risk, Compliance and Audit. You will support the function with managing and reporting on the operational risk environment. The team partners with business and operations executives, control teams, risk/compliance, audit, technology, corporate sectors and other lines of businesses in the identification and mitigation of operational risk.

Job Responsibilities:

Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities Support the firmwide outsourcing risk stripe in adoption of consistent risk practices to manage supplier failure risk Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent experience required 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance  Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners Proficient knowledge of risk management in outsourcing Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment