Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

The Control Manager—Program is an individual contributor who supports Consumer & Community Banking’s Control Management teams, which provide leadership and guidance to the business units and functions by ensuring risks are assessed and new controls are identified, evaluated, implemented, and tested. The role provides thought leadership on integrating firm and CCB innovation strategies and priority initiatives, including the Change Governance and Strategic Priority Assessment (SPA) Program Management, into the operational risk framework.

The Control Manager will provide support for a proactive risk and control culture by identifying opportunities to enhance and improve existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking’s control teams, business units, and support functions. 

Job Responsibilities:

Leadership role in developing and implementing control strategies for firm and CCB strategic projects and priority initiatives; Display confident leadership and sound judgment to influence a strong risk management culture across business practices Drive innovative control strategies while collaborating effectively with business partners, control teams, and key stakeholders Determine integration points for control strategies with current business products / processes Partner with leadership and stakeholders to identify improvement and enhancement opportunities within existing control programs; Foster an inclusive work environment that values all forms of diversity Facilitate cross-functional working teams / core workstreams and advise management on key decision points Execute against strategy and project roadmap, and proactively identify and own issues/resolutions end-to-end Engage with business, operations management, legal, compliance, audit, regulators, and technology control functions Manage partner engagement and communicating updates to senior management and key stakeholders Engage with stakeholders to define requirements for new system/reporting/tool and manage/oversee testing efforts and implementations. Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation methods and sound change management protocols Drive business practices, key priorities, strategic decisions, internal controls, and consistent execution of Consumer & Community Banking standards Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner

Required Qualifications, Skills and Capabilities:

Bachelor’s degree or equivalent experience required 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects Knowledge of Agile methodology in product/technology development lifecycle management Experience working in cross-functional teams and diverse problem-solving experience Proactive, solutions-oriented, and very attentive to detail Experience demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating effective leadership Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement Proficient ability to identify, remediate, report inconsistencies, redundancies, and control issues Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Strong ability to articulate ideas and results in a meaningful and actionable manner Flexible, adaptable to shifting priorities; eagerness to work in a fast-paced, results driven, highly dynamic environment Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda