Controls and Continuity Services (CCS) oversees GB’s end-to-end operational risk and control environment, which includes coordinating a comprehensive approach to risk assessment, governance and mitigation.

As a Control Manager Program Vice President on the Global Banking Controls Change and Governance, you'll be responsible for governing issues and managing operational risk events, while leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will work with control managers to help ensure top down risk analysis, escalation, root cause analysis and detailed reporting.

Job Responsibilities:

Govern and manage risk event recording and quality control process, issue identification, action plan remediation and risk acceptances as a required by the Firmwide Operational Risk Management Framework Enhance control governance and reporting to report meaningful metrics to inform on health of operational risk and control environment. Manage Operational Risk Events (RED), which includes entry of events, as well as root cause analysis, trending, and reporting. Partner effectively with colleagues across the firm, including Controls, Product, Operations, Legal, Compliance, Risk, Audit, and Technology to drive consistent and rigorous operational risk practices. Lead by example, with exemplary personal and professional attributes.  Inspire confidence in all levels of key partners from other functional areas and across the Lines of Business

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree or equivalent experience required Minimum 2 years of financial services experience in controls, audit, finance, quality assurance, risk management, or compliance  Experience working with broad cross-functional teams to analyze, design, and deliver best practices Demonstrate confident leadership and sound judgment to influence a strong culture and risk management Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement Strong problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions. Understanding root cause / identifying control breaks, Developing timely and sustainable solutions, Implement/analyze metrics for key risks Ability to understand the business / develop enhanced knowledge of regulatory environment Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Ability to Network – exceptional interpersonal skills; exceptional collaboration and relationship building skills Ability to be flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment Ability to understand a process and associated risk in order to make recommendations on control design

Preferred Qualifications, Capabilities, and Skills:

Proven track record of control expertise Finance – ability to understand financial impacts of operational risk events Desire to drive process improvement