JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: Boston, MA (Logan International Airport)
Pay: $24.00 - $28.00
Shift: 2nd (1:00PM - 11:30PM), Friday-Monday (4 days a week)

The role of the Control Room Operator is to constantly monitor the status of the baggage handling system (BHS) and alert BHS Assistants, Technicians, and JLL leadership when an impact to operations occurs. The BHS Control Room Operator shall have a good understanding of the physical system layout and associated control functionality to efficiently manage the baggage flow during the daily operation through the BHS and direct the response staff to incidents. The BHS Control Room Operator may also support JLL leadership in preparing reports and trending analyses.

Key Responsibilities

Report on Baggage Handling System (BHS) alarms/events to inspect, clear blockages/jams, and repair failed equipment as neededCoordinate personnel and resources to ensure minimum service requirements are maintainedCoordinate with stakeholders and BHS-related inquiries by person/telephone and maintain a high level of customer serviceControl Room Operator(s) shall always be attentive of the condition of the entire BHS to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to jams, e-stops, faults, security, equipment malfunction, incorrect operation, incorrect routing of bags and power outages.Be well versed in system continency plans to limit system outages/delays and ensure system flow during critical repairs throughout operational hoursResponsible for initiating communication protocols to stakeholders and JLL leadership when emergencies and impact to normal BHS operations occur Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to HMI controls, automatic tag readers, and running reports, searching bags and other issues as they ariseUtilize CMMS systems such as Corrigo for all work performed.Dispatches technicians to troubleshoot repairs and respond to emergencies as neededAssist in maintaining system flow by performing BHS Assistant duties when needed Maintains a daily control room/operating log of activities including logging employee arrivals and departures.Responsible for completing daily shift and end of day reports and sending reports to management and client.Assist in maintaining bag room cleanlinessEscalating problems or issues to Customer and Manager in a timely mannerBe able to perform daily line walks and inspections when neededBe able to assist mechanics during system breakdowns when neededPerform monthly preventative maintenance for all bag room ATR Scanners and close out all work orders by assigned due dateMust complete all required safety trainings as scheduledAttend work and safety meetings as requiredAll other duties and tasks assigned.

Minimum Qualifications

Ability to lift up to 60lbsFamiliarity with safety, security, and regulatory requirements related to baggage handling system operationsStrong problem-solving skills and the ability to quickly identify and resolve issues in a fast-paced and time-sensitive environmentAbility to work flexible hours, including evenings, weekends, and holidays as required by operational needExperience in Microsoft Office applicationsAbility to effectively communicate with stakeholders

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.