Position: Control Room Supervisor

Datacenter Physical Security

Reports To: Security Team Manager

Location: Varies

FLSA: Non-Exempt

Salary: DOE

SUMMARY:

The Control Room Supervisor (CRS) provides security oversight to the client Datacenter. Responsibilities include 

access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The 

successful candidate will use strong customer service skills and the ability to facilitate effective communication 

internally and eternally to perform the job. They will respond to email, triage issues, and direct them to the proper 

authority for resolution. They also assist in the timely completion of reports. They perform administrative and 

miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

ESSENTIAL FUNCTIONS:

1. Monitors physical security operations at the client Datacenter.

2. Monitors cameras and access control systems covering data calls and entry/exit doors.

3. Dispatches appropriate personnel, as necessary.

4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).

5. Identifies and escalates issues in accordance with documented policies and procedures.

6. Reviews all reports written during shift.

7. Ensures all scheduled posts are filled.

8. Briefs oncoming CRS about incidents during shift or in progress.

9. Maintains documentation and follows standardized procedures to successfully complete unannounced 

audits.

10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports 

and maintains strict distribution to “need to know” parties.

11. Prepares written and electronic logs and reports as required for the site while entering information in 

appropriate computer systems.

12. Read and comprehends standard operations procedures, post orders, reports, and other printed materials.

13. Performs additional tasks assigned by management.

14. Identifies security shortfalls and offers suggestions from improving the security program.

15. Evaluates and escalates potential safety issues within the facility. 

16. Required to know and follow safe work practices, and to be aware of company policies and procedures 

related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of 

unsafe working conditions.

17. Identifies security shortfalls and offers suggestions from improving the security program. 

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be 

documented separately. The employee might not be required to perform all functions listed. 

Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or 

tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) 

functions

• Employees are held accountable for successful job performance. Job performance standards may be 

documented separately, and may include functions, objectives, duties, or tasks not specifically listed 

herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work 

practices, and to be aware of company policies and procedures related to job safety, including safety 

rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe 

working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and 

to be performed in conformance with applicable company policies and procedures. In the event of 

uncertainty or lack of knowledge of company policies and procedures, employees are required to 

request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.

• Must have a reliable means of communication, such as cell phone.

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the United States.

• Must have the ability to speak, read, and write English proficiently.

• Must have a high school diploma, secondary education equivalent, or GED.

• Must be willing to participate in the Company’s pre-employment screening process, including drug screen 

and background investigation.

EDUCATION/EXPERIENCE

A high school diploma or GED is required and 2+ years of related work experience, or an equivalent combination 

of education and experience enough to perform the essential functions of the job, as determined by the company. 

Experience in the security industry, public service (police, fire) or military is desired.

SPECIAL REQUIREMENTS

Able to work during daytime, evening, weekend, and holiday hours.

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to 

local, county and state laws and regulations.

• Must be able to meet and continue to meet requirements for specific skills, certifications and 

authorizations specified for the assigned accounts.

• Knowledge of security operations and procedures.

• Knowledge of supervisor practices and procedures.

• Skill in staff supervision, including assigning work and providing training and discipline.

• Knowledge of fire inspection procedures.

• Capable of learning a variety of security and safety devices and controls.

• Ability to track and maintain schedule assignments.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Advanced computer skills are required.

• Strong oral and written communication skills.

• Strong customer service and service delivery orientation. 

• Ability to provide positive direction and motivate performance.

• Ability to interact effectively at all levels and across diverse cultures.

• Ability to take initiative and achieve results.

• Ability to carry out multiple assignments concurrently.

• Ability to adapt to changes in the external environment and organization.

• Ability to exercise independent judgment and decision-making skills.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all 

essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally 

under conditions of urgency and in pressure situations.

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an 

unauthorized area.

• May be required to work overtime without advance notice.

• Keyboard, basic computer usage and operating controls.

• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles 

of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.

• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.

• Ability to carry up to 2.5-pound device during the entire shift.

• Depending on assignment may be exposed to inclement weather or be required to work in environments 

or under conditions that require the use of protective gear and devices and/or awareness of personal 

safety and safety of others.

• Required ability to manage multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• Regular talking and hearing.

• May be required to use vehicle in the performance of duties.

• On occasion may be required to perform stressful and physical activity.

• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.