Role Purpose

Do you have strong excel skills and experience within a corporate organization where you been involved in controls or review of operational processes? 

If you are keen to grow your existing skills within one of the largest insurers in the world with offices in 54 countries, excellent staff benefits and a diverse working culture then we would love to hear from you! 

This is an ideal role for internal candidates who have the relevant Excel and systems knowledge who are looking for a new challenge and an opportunity to develop within the business! 

Reporting to the Underwriting Operations Manager based in Madrid, you are responsible for supporting the Operations Controls team in all and aspects of SOX Operational Risk within our Finance Operations area. You are responsible for assisting/ensuring that adequate controls are embedded in our processes in the Operations unit. We ask that these are continually reviewed and kept current.

Support on operational improvements and change management within a strict control environment is a key aspect of the role and you will be involved in working on Process Standardization initiatives as well as analysing productivity and performance across Operations.

You should also be customer focused, and include clients’ perspective when checking for potential risks, generating controls and making recommendations for improvements, assisting the Operations team in providing a positive experience to customers.

Key Responsibilities

Running the Quality Assurance Process for the Region and driving improved performance both internally and with external outsourced partners:  Supervise that all the post sales activities under Operation’s tasks are delivered with expected quality of service to the customers. Conduct regular audits and reviews to ensure compliance with established standards, regulations, and company guidelines. Analyse data and key performance indicators to identify bottlenecks, trends, and areas for process enhancement. Utilize quality tools and methodologies to identify, assess, and resolve root causes of quality issues. Ensure Quality assurance is performed on time and adhering to frameworks laid out. Effectively communicate quality-related issues, findings, and recommendations to senior management and key stakeholders.

2. Design, implement and embed best practice to achieve high quality service provision for internal teams and external outsourced partners:

Develop and implement quality assurance procedures and policies tailored specifically for commercial lines of business. Create and maintain comprehensive quality assurance documentation, including standard operating procedures, checklists, and templates. Collaborate with other teams to develop training programs and workshops to improve quality awareness and adherence. Provide hands-on assistance and guidance to the Commercial Lines team, educating them on quality standards, best practices, and remedial measures. Stay updated on industry trends, emerging regulations, and best practices in commercial insurance to implement changes proactively.

3. Voice of customer and linking teams together 

Establish contact with brokers to enhance their perception of Chubb by liaising with them Collaborate with underwriters, intermediaries, and other key stakeholders to identify areas where quality improvement is required – and design and implement effective solutions

4. Work with BI team to prioritize and support changes to enhance quality on Operations and Underwriting.

5. Work within the framework of Chubb ethical and general guidelines

6. Maintaining continuous education opportunities to improve own technical skills and maintain professional credentials.

Fluent English - A foreign language would be an advantage.  Proven experience (minimum of 2 years) in quality assurance in the commercial insurance industry. Strong understanding of commercial lines of business, product development, underwriting, claims management, and related processes. Bachelor’s degree in business administration, Insurance, Risk Management, or a related field. A relevant professional certification (e.g., Six Sigma, Quality Management) will be advantageous. In-depth knowledge of quality management principles, quality assurance practices, and industry regulations. Proficient in using quality tools and software for data analysis and reporting purposes (master usage of excel macros and SQL for data management) Exceptional attention to detail and the ability to identify areas for improvement and implement corrective measures. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. Ability to prioritize tasks, meet deadlines, and adapt to changing requirements in a fast-paced environment. Commitment to maintaining high ethical standards and a customer-centric approach.

What we offer in return:

30+ days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Private medical insurance Life and accident insurance Meal allowance Pension plan Stock purchase plan Flexible compensation scheme Gympass  Employee assistance program Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.