Controls Business Manager, International Consumer Bank – Associate 

Organisation Description 

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. 

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Employer Description 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. 

Job Description 

The International Consumer Bank (ICB) is home to many of the firm’s most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This is the business responsible for building Chase UK (one of the UKs newest bank), acquiring Nutmeg (the digital wealth manager) and investing in C6 (a leading digital Brazilian bank). This role will be supporting both the Chase UK and Nutmeg business.  

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. In 2021, J.P. Morgan acquired Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors.  

As a Controls Business Manager at JPMorgan Chase within the ICB, you will be a part of a flat-structure organization. You'll be key partner to the Control Management Leadership team to facilitate and monitor the execution of the business strategy and other key initiatives in conjunction with business priorities. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk. The team are responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment.  

Our Controls Business Management team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. 

Job Responsibilities 

Provide responsive support for ad-hoc requests related to project delivery, presentation development, and business analysis.  Support preparations for quarterly business reviews by organising complex information strategically, demonstrating strong design skills in Excel and PowerPoint.  Track team performance and project delivery against OKRs aligned to business objectives.   Communicate effectively with key business partners to understand projects and drive next steps.  Coordinate team activities and prepare materials for town halls, employee recognition, and training sessions.  Development of compelling and interesting training content on key controls topics for a variety of audiences including Senior Management, Controls Team and New Joiners.  Partner with the wider control management organisation to cascade latest training, CORE requirements & updates.  Collaborate with ICB Talent & Culture team to deliver the Risk and Controls Development Agenda and business training repository.   Maintain internal resources and documentation on collaboration sites like SharePoint.  Participate in initiatives to simplify, improve, and add value to business processes.  Lean in to support on time-sensitive ad-hoc Control Management tasks.   Contribute to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.). 

Required Qualifications, Capabilities and Skills  

Experience working in fast paced, dynamic team structures such as Business Management / COO role or equivalent.  Proven ability to deliver high-quality presentations and reports with attention to detail.  Strong communication, organisation, and project management skills.  Intermediate to advanced proficiency in MS Office tools (Excel, PowerPoint).  Self-motivated and able to work independently.  Excellent written and oral communication skills.  Strong time management and prioritisation skills.  Comfortable working in an agile and evolving environment.  Passion to grow as part of a team. 

Preferred Qualifications, Capabilities and Skills  

Knowledge of Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm and/or retail investments manager.  Training and communications experience desirable.   Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE.