Job Title: Controls LeadJob Description A Product Support Technician is responsible for service/support and parts sales for all products manufactured. You will play a vital role in providing support to all our customers and Field Service Technicians worldwide. You will be responsible for administering warranty claims and ensuring proper feedback to manufacturing to continuously improve our products. In the process of supporting the equipment, you must be able to research and analyze proprietary documents and determine the proper operation of equipment to assist customers and service technicians. Our Pump Stations are controlled by programmable logic controllers and incorporate variable-speed motor control. We also provide remote communications packages that allow for adjustment and control of the customer’s equipment, ensuring seamless operation and support. Responsibilities + Handle parts sales and calls for technical assistance. + Provide support via phone and email to customers, Service Centers, distributors, and employees regarding service, parts, and equipment in the field. + Prepare written and verbal quotations. + Sell parts and accessories and ensure timely delivery. + Provide field information and feedback to the Engineering and Management team to improve our products or correct errors. Essential Skills + Prior technical experience with pumps and electrical controls (e.g., PLC, HMI, SCADA, VFDs). + Experience with replacement parts sales (quoting, pricing, etc.). + Strong customer service attitude and aptitude. + Strong mechanical aptitude. Additional Skills & Qualifications + Technical experience troubleshooting control systems for water treatment systems, irrigation systems, or wastewater treatment systems is a plus. Work Environment Office environment. Monday to Friday. No travel required. Pay and Benefits The pay range for this position is $70000.00 - $85000.00/yr. 401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance MCI is a 44-year-old industry leader in the design, manufacture, and assembly of electrical controls, electrical enclosures, irrigation pumps and controls, municipal and commercial pump stations, water purification systems and design-to-order metal fabrications. We serve a variety of industries with standard and custom products including water pumping, oil production-drill and refining controls, wastewater treatment, conveying, baggage conveying, handling, process control, and more! Workplace Type This is a fully onsite position in Dallas,TX. Application Deadline This position is anticipated to close on Feb 28, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.