As a Conversation Designer in the Experience Design Center of Excellence, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various conversational user interfaces, including chatbots and voice assistants. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural, and enjoyable experience.

Responsibilities

• develop and refine conversational flows and scripts for chatbots, voice assistants, and other conversational interfaces to ensure they are intuitive, engaging, and effective
• conduct user research and gather feedback to understand user needs, preferences, and pain points. Use these insights to inform and improve conversation design
• work closely with product managers, UX designers, developers, and other stakeholders to align conversation designs with overall product goals and user experience strategies
• write clear, concise, and natural-sounding dialog for chat and voice, ensuring consistency with brand tone and conversation design best practices
• maintaining clean, modular, readable conversation design documentation for our products that’s able to scale
• create sample dialog interactions and conduct usability testing to gather feedback and iterate on designs
• analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows
• keep up-to-date with the latest trends and best practices in conversational AI, LLMs, and user experience to inform conversation design
• evangelize the importance of conversation design within the organization