The Conversion Project Planner role is responsible to develop and modify production plans and schedules to ensure the timely delivery and accuracy of the production process for software conversions. This role works closely with managers, team members and stakeholders to identify production needs of the business, capacity, resources, processes, metrics, etc. This role oversees the flow of information during production, including customer issues encountered pre- and post-production during the conversion process and partners cross-functionally to resolve issues.

Essential Functions

Define and coordinate workflows for software conversions and detail and plan tools, process and labor needs for production

Assess capacity and determine the timeframe in which the production staff can finish a conversion project

Prioritize production and operations processes to optimize workflows and meet project requirements

Address any issues during the production process; facilitate with operations team to address any quality control concerns

Facilitates pre- and post-conversion customer issues with support, conversions, and onboarding teams and stakeholders

Help ensure that all tools and environments needed for production are available and ready for use; facilitates issue resolution with appropriate teams

Create reports on production quality, consistency, errors and any other information that affects production and company revenue

Collaborate with managers, staff, and Compliance to ensure high-quality, high-efficiency production processes

Comply with Company and department policies and standards; performs other duties as assigned

Minimum Requirements

Bachelor's Degree in Technology, or other technical or related field or equivalent education and/or experience

2 years in software technology, production planning or related roles in a similar field

Skills and Abilities

Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment; ability to multi-task, prioritize and meet deadlines in timely manner

Strong verbal and written communications with ability to effectively communicate and influence at multiple levels in the organization

Strong organizational, attention to detail and follow-up/follow-through skills

Ability to gather, synthesize, and create action plans based on feedback from multiple stakeholders

Demonstrated ability to contribute to development and implementation of in software/technology-related planning and production processes

Working Environment

Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace

Travel to corporate sites is periodically required (Quarterly or so)

Periodic on call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods

This role is eligible for hire in any of the following States: AK, AZ, CA, CO, CT, DC, HI, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NM, NY, OR, RI, SD, TX, UT, VT, WA, WV, WI

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$65,000 - $85,000

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