Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Coordinator Cancer Care provides professional services to patients within a designated tumour group or clinical trial, their families, and the community. In collaboration with members of the care team, the Coordinator provides emotional support, information, education, and patient care coordination to patients and their families as well as liaising with surgeons, oncologists, hospital and community partners to ensure continuity of care and to achieve optimal clinical outcomes and client satisfaction. The Coordinator develops standards and processes, monitors and evaluates services, and acts as a clinical resource for physicians, other health care professionals, and the community in matters relating to a designated tumour group or clinical trial. The Coordinator also performs duties supporting research.
Duties/Accountabilities:
1. Develops organizational policies, procedures, standards and processes for Cancer Care at the BC Cancer Agency (BCCA) in collaboration with the cancer care team for a designated tumour group or clinical trial; evaluates and monitors service outcomes and acts on results to revise and modify the program to improve services.
2. Provides leadership in the education of patients and their families by performing duties such as developing, implementing and evaluating teaching programs and educational materials. Acts as a resource to other nurses and health care professionals to support their role in teaching patients and works closely with members of other health care disciplines and physicians in coordinating patient education.
3. Acts as a clinical resource for physicians, nurses and other health care professionals and students by providing both formal and informal education programs.
4. Coordinates care for patients referred to the BCCA by performing duties such as: assessing designated patients for educational and support needs and taking the necessary steps to ensure that the needs are met, including initiating referrals to other members of the team and other support resources; discussing clinical findings and providing support to the patients and their families as needed, in person or by telephone, before, during or after multidisciplinary clinics; assisting patients to understand diagnostics, surgery and treatment options; providing information and support to patients through their decision-making process regarding treatment options; advocating on behalf of the patient and family to support their choices and needs; following up with patients, evaluating and researching outcomes and evaluating treatment processes; documenting all teaching and supportive actions; and participating in patient care management conferences and other relevant multi-disciplinary clinical decision making meetings; coordinates testing procedures as required.
5. Supports research activities for patients by performing duties such as: monitoring, recording, and reporting pertinent information to appropriate members of the team; identifying and evaluating the patient’s eligibility for inclusion in clinical trials based on established criteria and assigning patients to treatment per randomization as required; and assisting physicians in explaining the tumour bank mandate and protocols and/or clinical trial as appropriate to patients and their families, expanding upon and/or clarifying information on the Patient Information and Consent form, obtaining the patient’s signature on the consent form, and providing copy to the patient. Administers questionnaires as specified by research protocol and recording the data; submits progress reports to research directors, principal investigators and/or appropriate data centres. As required, performs duties such as accessioning for the purposes of acquiring blood and tissue samples for the tumour bank and performing all tasks associated with the handling and shipping of samples to a Tissue Processing and Storage Laboratory and coordinates activities of the tumour bank in accordance with the Tumour Tissue Repository’s Standards of Protocols.
6. Coordinates and completes data collection by performing duties such as obtaining information from the patient; developing data collection tools; maintaining records and current data on patients and procedures performed using a computer where necessary; and assisting with external audits.
7. Collaborates with members of the cancer care team to identify gaps in cancer services and develops strategies to enhance the community’s capacity to care for patients. Attends group meetings.
8. Promotes the outreach in the community by performing duties such as liaising with the BCCA library and encouraging the use of the library as a resource for information; responding to requests for formal and informal education sessions from health care providers, community groups and agencies; networking with agencies such as the Canadian Cancer Society and participating in committees to enhance Cancer Care; and educating the public, community organizations and other health care providers about the role of the Cancer Care Coordinator.
9. Participates in the on-going development and evaluation of the cancer care services at BCCA by collaborating with cancer care teams to identify present and potential needs of the Agency; reviewing Agency procedures, goals, and processes; reviewing, developing, implementing, and evaluating patient care processes; and implementing and evaluating systems pertaining to the coordination of patient care activities.
10. As required, provides input into budgets and tracks expenditures of assigned budget as developed by the Leader.
11. Monitors current trends and developments in health, cancer and treatments by performing duties such as identifying and fulfilling own learning needs and participating in educational programs and workshops; researching current information by utilizing library and Internet resources and by maintaining files related to current issues; and planning, undertaking and evaluating assigned BCCA projects and research activities.
12. Completes documentation related to risk management.
13. Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
• Three (3) years recent related oncology experience working with patients undergoing diagnosis and/or treatment for cancer, or an equivalent combination or education, training, and experience.
Skills and Abilities
• Knowledge of a designated tumour group, related diagnostic procedures, surgeries, treatments, reconstruction options, and their effect on patients and families.
• Knowledge of the resources and support services required and available to patients and their families.
• Demonstrated ability to deal effectively with patients who have cancer and/or their families, physicians, other members of the care team, hospital staff, and community agencies.
• Demonstrated effective interpersonal, organizational and teaching skills.
• Demonstrated ability to work independently and manage a varied workload.
• Demonstrated ability to assess patient’s needs and respond effectively.
• Demonstrated ability in providing effective adult education to a variety of professionals and lay learners.
• Demonstrated ability in leading and participating in quantitative and qualitative research projects.
• Demonstrated leadership ability and ability to lead change.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated ability to process tissue and blood samples.
• Proficiency in the use of relevant software programs.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Demonstrated skills in CPR techniques.
**IMPORTANT INFORMATION**
NBA internal positions are posted on Tuesdays and Thursdays for a period of 72 hours. A selection decision will be made within 7 business days of the posting closing date. If an interview is required, you must be available. Interviews are scheduled for the week of February 18, 2025. The successful applicant has 48 hours to accept or decline the position. If you will not be available to accept or decline the job offer during the selection process, you must assign a designate that the Hiring Leader may contact during your absence. Please ensure you have clearly identified your designate on your resume or cover letter. If you have any questions regarding this new process, please contact the Internal Jobs Help Desk by email at internaljobshelpu@phsa.ca