Summary:

The CRM Coordinator will play a key role in supporting the day-to-day management of our Salesforce environment and Account Engagement operations. This position will report to the Senior Manager, Sales Marketing to help create, develop, and implement processes, as well as provide end user support to our Ticketing, Corporate Partnership, Nationals Park Events, and Ballpark Tours teams. Additionally, this role will support email automation efforts as needed.

 

Key Duties & Responsibilities:

Work alongside manager as a primary system administrator for the Salesforce environment Assist with all basic administrative functions, including user account maintenance, reports and dashboards, workflows and other routine tasks Onboard and train new users on how to navigate through the platform and promote best practices Provide support and troubleshooting assistance to all users, addressing issues, and ensuring smooth CRM operation Support system updates and provide targeted recommendations on how to improve CRM platform in terms of page layouts, fields, campaigns, workflows, triggers, and validation rules based on business processes Identify, define, maintain, and improve CRM workflows and system processes to increase efficiencies Support Partnerships and Suites team by adding product assets, maintaining an efficient CRM process and assisting with automations to increase productivity Assist Senior Manager, Sales Marketing with new business launch and renewal cycle process in Salesforce including, but not limited to creating new products, prices, and opportunities Champion data quality, data accuracy, and data-driven decision making within the organization Assist with creation, launch and maintenance of automated email campaigns using Salesforce Account Engagement Additional special projects as needed and assigned

 

Skills Required:

Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and       manage laterally and upwards Ability to assess the impact of new requirements on Salesforce and key upstream and downstream applications, systems and processes Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Highly proactive, detail oriented, and a quick learner with strong writing and communication skills Strong analytical and problem-solving skills with superior attention to detail

 

Experience Required:

Bachelor’s degree Minimum two years of experience using Salesforce or similar CRM product A demonstrated ability to understand and articulate complex requirements Strong understanding of CRM best practices and sales processes Strong working knowledge of Microsoft Excel

 

Experience Preferred:

Salesforce Admin certification Knowledge of SQL and extracting data from cloud storage

 

Compensation:

The projected annual salary range for this position is $49,826- $66,435 per year. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December Medical, dental, vision, life and AD&D insurance Short- and long-term disability insurance Flexible spending accounts 401(k) and pension plan Access to complimentary tickets to Nationals home games Employee discounts Free onsite fitness center

 

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.