CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The Customer Care Flexible Specialist we are looking for speaks excellent French and Dutch (or German + other European languages), he is ready to be the front line of customer support in our European CS team for the French and Dutch market. The main mission of the Customer Care Flexible Specialist is to guarantee that customers feel constantly guided and supported in every interaction with CHEP. The customer Care Flexible specialist is responsible for delivering and excellent Customer Experience by monitoring and playing a role in all areas related to responsiveness to customer and service through the whole customer journey. The perfect candidate has excellent communication skills.

Major Accountabilities:

Providing prompt, courteous and accurate response to all incoming requests from customers.

Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.

Handling customer complaints, including resolution and root cause detection.

Customer onboarding: welcoming new customers to CHEP’s main processes and business practices.

Digital offer onboarding and support.

Contribution to innovation: submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.

Customer experience back-up: being ready, willing and able to provide effective back-up and support to other members of CHEP’s CS European teams, as well as to the Central planning and execution team.

Experience:

Skills and Knowledge:

Great Customer Focus

Empathy

Strong organization and prioritization skills

Flexibility

Lateral thinking

Excellent customer service and relationship building skills

Excellent written and verbal communication skills

Good knowledge of MS Office (Excel, Word, PowerPoint) skills

Commitment to customer focus with strong listening and account management skills

Self-initiator and results driven

Detail oriented and a team player

Experience in an environment with urgent requests and comfortable to manage those urgencies.

Languages:

French and Dutch.

Other European languages such as German, Italian, Polish, etc... good be a plus.

Remote Type

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.