Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: Dental All Locations: 1601 Washington Street Position Summary: Primarily performs all registration and scheduling related activities in the Dental department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills. Job Specific Functions: + Appropriately schedules, cancels, and or reschedules appointments for Dental Department + Appropriately creates telephone and refill encounters and routes to the appropriate pools + Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service + Knowledge of “red flag”/urgent symptoms + Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs + Follows the check in/registration guidelines + Follows check out guidelines + Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol + Monitors waiting rooms + Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms. + Faxing sorting and distribution + Complete required work queues for Dental department + Completes the in basket/staff messages request from providers + Scanning medical history/documents + Complete reminder calls Qualifications: Skills/Abilities: + Bilingual in English and Spanish required. + Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously. Experience: + One year of customer service experience previous experience in health insurance or medical setting strongly preferred. Education: + High School Diploma or G.E. Equivalent. Physical Environment: + Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. Rate: $21/hr There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement Plan + Educational Assistance + Flexible Spending & Transportation Accounts + Paid Holidays, Vacations, Sick and Personal Time + A Generous Staff Development Benefit + Excellent Malpractice Coverage + A Designated Medical Staff Office for Physician Support + Free Parking + And Much More…