CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Coordinator, Social Listening, you will be responsible for driving brand protection and promotion through the monitoring of social media channels for mentions, guest feedback, and emerging trends. You will serve as a voice of Chipotle, directly engaging with our audience, responding to inquiries, comments and concerns in a way that reflects Chipotle’s voice, culture, and values. You will also be responsible for organizing data for reports that will provide insights to enhance the guest experience, address potential issues, and identify further opportunities for engagement.
WHAT YOU’LL DO
Monitor social media platforms for brand mentions, feedback, and relevant conversations.Engage with Chipotle’s fans on social media platforms in a way that reflects Chipotle’s voice, culture, and values, fostering a positive experience and brand loyalty.Respond to guest inquiries, comments and concerns in a timely manner.Identify trends, issues and risks to the brand, escalating to key stakeholders for partnership and resolution to include Marketing, Customer Service, and Customer Incident.Categorize and organize data leveraged for key reports to provide insights that enhance the guest experience, address potential issues, and identify further opportunities for engagement.Collaborate closely with cross-functional teams to include Marketing and Communications to curate and distribute a daily internal newsletter, summarizing the latest business news, brand mentions, and industry trends for internal employees.WHAT YOU’LL BRING TO THE TABLE
High school diploma or general education degree (GED) required.Bachelor's Degree (BA/BS) from 4-year college or university preferred.1-3 years of experience in social media monitoring, community engagement, customer service or a related field.Internship in social media, community engagement and/or customer service is strongly preferred.Experience using social listening and engagement tools, such as Sprinklr, preferred.Excellent written and verbal communication skills with the ability to adapt tone and messaging to align with brand voice.Ability to analyze social media conversations and provide actionable insights.Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.Experience collaborating with cross-functional teams such as marketing, customer service, and communications.Familiarity with basic reporting and analytics to track engagement and sentiment.Proactive mindset with passion for brand storytelling and audience engagement.Ability to identify and escalate high-risk issues to protect brand image and mitigate risk.Ability to work a flexible schedule, including nights and weekends.PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $22.11–$27.89. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.