Summary:

Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Coordinator, Veterinary Services at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!  

 

The Coordinator, Veterinary Services is responsible for coordinating medical care for animals housed at the R&R Center and for providing administrative support to the veterinary services team. The individual in this role schedules animals for on-site and off-site medical appointments, liaising with ASPCA partners in NYC and local specialty veterinarians to provide timely and efficient services as requested by the ASPCA’s veterinarians.  

 

The successful candidate for this role is a clear, strong, and collaborative communicator with meticulous attention to detail and record keeping.  

 

Recovery & Rehabilitation Center Overview & Upcoming Launch  

The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.  

 

This position has a target start date of 6/2/2025.

Responsibilities:

Responsibilities include but are not limited to:  

Functional Duties (50%)  

Exemplifies high quality, compassionate care, low-stress handling, and cross team collaboration 

Maintains excellent working knowledge of veterinary medical terminology and protocols  

Regularly audits medical needs of the population, identifying upcoming exams, follow-ups, and procedures  

Works with the Manager, Veterinary Services Staff to schedule on-site medical procedures effectively and efficiently  

Maintains a clear line of communication with R&R Center veterinarians, asking clarifying questions and ensuring clear understanding when communicating with off-site veterinarians   

Develops and maintains strong relationships with veterinary specialists, establishing mutual trust and respect  

Develops and maintains strong relationships with the ASPCA’s medical teams in NYC, establishing mutual trust and respect 

Communicates openly and effectively with operations and behavior team members to ensure pre-sedation water, feeding, and medication restrictions or requirements are clear and carried out 

Hangs appropriate kennel signage to alert all staff to pre- and post-sedation feeding, handling, and activity restrictions or requirements  

Communicates special dietary needs and prescription diets across teams  

Maintains updated master list of animals on special or prescription diets, medications, or that have activity restrictions/requirements that is accessible to all staff at all times  

Gathers and shares information about each animal’s handling requirements prior to the animal being seen by on-site or off-site veterinarians whenever possible  

Schedules off-site complex or specialty medical procedures with internal and external partners 

Collaborates with the Coordinator, Transport on safe transfer of the animal for medical care, sharing driving duties as needed  

Arranges off-site handling assistance from the behavior team when needed  

Communicates openly with colleagues in other areas, sharing medical, behavioral, and environmental observations clearly, using objective language  

Serve as additional communicator between the veterinary team and non-medical staff, volunteers and fosters, explaining the medical condition of animals in clear, easy to understand terms  

Assists with humane euthanasia as needed 

 

Operational and Administrative Duties (50%)  

Assists in the creation and maintenance of animal medical records, including forensic records 

Enters veterinary exam notes and documentation throughout the day, ensuring records are updated as quickly as possible  

Collects, organizes, scans, uploads and files weekly treatment sheets as scheduled to maintain up to date medical records 

Organizes, documents, and uploads external veterinary records, lab results, and imaging as they arrive  

Provides administrative support and coordination of new case preparation, including scanning and linking records from veterinary partners, and communicating kennel set ups to the Care & Enrichment Technicians 

Assists in printing labels for medications and hanging appropriate medical signage for staff  

Maintains chain of custody and follows procedures and protocols for forensic evidence storage, transfer, and disposition 

Represents the Veterinary Team on cross-team daily rounds, collaborating with behavioral and sheltering colleagues to ensure the welfare of every animal in care 

Collaborates with those carrying out animal transfers to ensure all pertinent records are sent 

Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings 

Accurately track and report time worked, time off, and work-related expenses    

Responsibly steward R&R Center assets  

 

Core Values 

Exemplifies the ASPCA’s Core Values: 

Has Commitment and dedication to improving the lives of animals 

Demonstrates Ownership and feels responsible for outcomes 

Believes in Team – that we are stronger together 

Seeks to Elevate others and reimagine what is possible 

Focuses on Impact, specifically making change for animals 

 

Requirements 

Education and Work Experience 

High School Diploma or GED required 

Minimum of 2 years of experience working in a veterinary setting 

Strong understanding of veterinary medical terminology required 

Animal shelter experience preferred  

Fear Free® Veterinary certification (approximately 9 hours) required or completed within 60 days or hire 

Qualifications 

Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving 

Ability and willingness to travel up to 10% of the time  

Able to work a flexible schedule, including days, evenings, weekends, and holidays  

Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus  

Excellent written and oral communication skills 

Able to regularly witness animals suffering medically and/or behaviorally 

Comfortable with humane euthanasia in theory and in practice  

Displays concern for the safety and well-being of self, animals and others, especially under stress 

Fosters collaboration by creating strong connections with colleagues at all levels and in all areas 

Builds strong work relationships based on trust, respect, and listening to understand 

Freely and generously shares knowledge, skills, and expertise with others  

Demonstrates genuine interest in the thoughts, ideas, and expertise of others  

Proactively problem-solves and takes appropriate initiative to implement solutions  

Flexible; can easily adapt to changes and help others do the same  

Resilient; bounces back from difficult and disappointing situations quickly 

Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected  

Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles 

Unafraid of hard conversations and approaches them openly, quickly, and kindly  

Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships  

Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible  

Work occurs in noisy environments  

Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects  

Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time 

Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies 

Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations  

Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties 

Compensation and Benefits:    

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.       

The target hiring range for this role is $27.41 - $28.85 hourly. 

For more information on our benefits offerings, visit our website.     

 

Stay Connected – Join Our Talent Community     

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.     

Qualifications:

See above for qualifications details.

  

Language:

English

Education and Work Experience:

High School Diploma

  

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.

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