Apply Description

Position Summary:

The Account Services Coordinator is responsible for handling all consumer related inquiries for branded products. While also supporting the Account Services senior management in all day-to-day customer related responsibilities. 

Responsibilities: include but are not limited to -

Handling all consumer related inquiries for branded products. Handle incoming customer account inquiries/calls.Will manage assigned customer accounts independently. Data input of purchase orders.Track orders internally from input to ship.Advise customers of packaging component receipts.Provide customers with tracking information and proof of delivery.Process product returns.Prepare and maintain inventory reports.Work with all in-house departments to ensure timely turnaround of orders.Prepare sample requests for mailing to existing and potential customers.General office duties.Route customer complaints to Quality Assurance.Other responsibilities as assigned by Senior Management. Requirements

Education and Experience:

• Associates degree required, BA/BS degree in Business Administration or related degree preferred

• 1 - 2 years of customer service related experience

Skills and Abilities:

• Proficient in Microsoft Outlook, Word, Excel.

• Excellent written, verbal and interpersonal skills.

• Ability to work on multiple tasks on tight deadlines in a high-pressure environment.

• Excellent organizational, communication and follow-up skills.

Physical Demands:

• Required to reach with arms and use hands and fingers to handle documentation and computer controls.

• Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

• Must be able to lift and/or move up to 50 pounds.

Work Environment:

• Required to be present in the office to collaborate with peers and supervisors on an as needed basis.

• Potential to move between office sites/areas, including stairs, to complete job functions.

• Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

• Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

Supervisory Responsibilities:

• None

Pay Range:

$25.00 - $28.00 / hour