Coordinator: Account Services HAUPPAUGE, NY (http://maps.google.com/maps?q=165+Oser+Ave+HAUPPAUGE+NY+USA+11788) Apply Description Position Summary: The Account Services Coordinator is responsible for handling all consumer related inquiries for branded products. While also supporting the Account Services senior management in all day-to-day customer related responsibilities. Responsibilities:include but are not limited to - + Handling all consumer related inquiries for branded products. + Handle incoming customer account inquiries/calls. + Will manage assigned customer accounts independently. + Data input of purchase orders. + Track orders internally from input to ship. + Advise customers of packaging component receipts. + Provide customers with tracking information and proof of delivery. + Process product returns. + Prepare and maintain inventory reports. + Work with all in-house departments to ensure timely turnaround of orders. + Prepare sample requests for mailing to existing and potential customers. + General office duties. + Route customer complaints to Quality Assurance. + Other responsibilities as assigned by Senior Management. Requirements Education and Experience: • Associates degree required, BA/BS degree in Business Administration or related degree preferred • 1 - 2 years of customer service related experience Skills and Abilities: • Proficient in Microsoft Outlook, Word, Excel. • Excellent written, verbal and interpersonal skills. • Ability to work on multiple tasks on tight deadlines in a high-pressure environment. • Excellent organizational, communication and follow-up skills. Physical Demands: • Required to reach with arms and use hands and fingers to handle documentation and computer controls. • Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear. • Must be able to lift and/or move up to 50 pounds. Work Environment: • Required to be present in the office to collaborate with peers and supervisors on an as needed basis. • Potential to move between office sites/areas, including stairs, to complete job functions. • Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements. • Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion. Supervisory Responsibilities: • None Pay Range: $25.00 - $28.00 / hour