Coordinator
FANUC America Corporation
At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today! The Coordinator position requires professional daily interface with customers requesting FANUC training information, including course advisement, pricing and scheduling of standard and custom classes. This position will support the Training Department instructors, management and internal sales for training requests. Work is typically conducted via Cornerstone LMS, ERP, telephone and emails, and requires reporting to work at FANUC America on a regularly scheduled basis. Primary responsibilities will include:
* Course content advisor of classes and dates for standard Academy training offerings.
* Registration of students in standard product classes for customers, FANUC Integrators and internal personnel into the Learning Management System (LMS) through emails, ticketing system, and phone calls.
* Processing orders in Cornerstone LMS, including quoting, purchase order and credit card processing, invoicing, credit application advisement.
* Assist customers, FANUC Integrators and internal personnel with the registration of eLearns and FANUC instructor led training by email, ticketing system and phone calls.
* Respond to customer, integrator and internal requests via email and voicemail within 24 hours.
* Organize training materials required for various classes running at Fanuc offices and customer sites.
* Enter student attendance data in the LMS and provide training reports on request.
* Distribute student promotional items to instructors, work the FANUC store, and maintain inventory.
* Interact with other FANUC regional training facilities and departments.
* High degree of customer sensitivity and accuracy.
* Reliable, consistent attendance required.
* Special Projects as required.
* Actively participate in the ongoing improvement process at FANUC Ideal candidate will have the following experience/skills and education:
* High School Diploma or GED
* Associate degree in business or related field, or equivalent related work experience preferred
* Minimum of one year customer service or technical work experience.
* Ability to manage many tasks simultaneously and stay well organized.
* Efficient at using computerized business systems including Microsoft Office, Excel, and Word.
* Expert level with publishing detailed manipulation and formatting of MS Word created manuals. We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
* Medical, Dental & Vision Insurance
* 401(k) Retirement Program
* Life Insurance
* Short-Term & Long-Term Disability Plans
* Tuition Reimbursement
* Wellness Program
* Flexible Spending Accounts
* Employee Assistance Program
* Flexible Benefit Dollars
* Generous Holiday & Vacation Program Sponsorship will not be offered for this position. Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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