Position Summary: Penske’s Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penske’s external customers and other Penske associates. The Billing Customer Care Coordinator is responsible for addressing customer questions and issues regarding invoices.
Major Responsibilities: - Respond to customer inquiries. Resolve customer issues as they arise. Complete assigned cases - Answer an 800 number and meet weekly phone metrics as far as availability and calls handled. - Look at big pictures inquires and provide long-term fixes. - Provide an exceptional customer service experience.   - Perform other department tasks and projects as assigned
Qualifications: - Bachelors degree required. - Minimum 2 years customer experience required. - Strong customer service skills. - Strong computer skills in Microsoft Office. - Working knowledge of Penske systems preferred (Savvion, AS400, Sales Force). - Ability to learn a broad set of process information and apply knowledge required. - Strong organizational skills; ability to manage multiple projects. - Excellent written and oral communication skills - Self-starter, motivated, can-do attitude. - Willingness to take on additional/evolving responsibilities. - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.   Penske is an Equal Opportunity Employer