Based in Cluj-Napoca, Romania, as a Customer Service Coordinator you will have the opportunity to be part of a global and culturally diverse organization that offers equal opportunities in an inclusive environment!
As the Customer Service Coordinator, you will be responsible for leading the Customer Service Team and overseeing the order management process.
We are looking forward to seeing your application!
In This Role, Your Responsibilities Will Be:
Have a good understanding of the order entry & order management processes in PRM Europe; Capture process related issues from BI / Oracle / SAP reports, and business requests; Lead improvement initiatives in order to reduce cycle times, increase customer satisfaction and drive business growth; Monitor order management processes ensuring business and functional KPIs are achieved; Evaluate process implementation and standardization across the group; Understand and support the group Strategic Plan; Analyze and communicate project / program recommendations to leadership; Provide information to management on what drives gap to goals on metrics on a period by period basis; Based on business KPIs, proactively identify the improvement opportunities, formulate the business need and present it to management; Ensure an outstanding and timely level of support (from the team or through other departments); Hire, train and supervise the Customer Service staff; ensure the team is fully trained, has appropriate tools and procedures in place and is working effectively and efficiently; administrative tasks (extra time, leaves, schedule holidays, ensure back up and job rotation, performance evaluations, etc.);Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You gain the confidence and trust of others easily. You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.
For This Role, You Will Need:
Experience in team management and previous relevant experience in Sales/Operations/ Customer Care environment; Very good analytical and problem-solving skills; Previous experience in leading process improvement initiatives is a plus; Strong written and verbal communication skills Proficiency in English Problem-solving and organization skills with a customer focus approach Able to work with deadlines Digital skills (Microsoft Office package, outlook, ERPs, etc.)Preferred Qualifications that Set You Apart:
Order entry/order management experience. Experience with Oracle, SAP or other ERPs.Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!