Overview Expected pay for this position is $18.80/hour. Actual pay will be determined by experience, skills and internal equity. This job is located in Peoria,IL. 7:30-4:00 Monday through Friday. All staff meeting 2nd Wednesday 7-8am mandatory. POSITION SUMMARY: The Front Office Coordinator is responsible for daily front office activities and workflow of a physician office practice. They champion Mission Partner engagement and exceptional customer service through their interactions with their team, patients, families and their support systems. They are committed to providing a patient-first experience and their accountability helps create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Escalates patient concerns as needed to provide prompt resolution. Schedules and staffs FOA team members, monitors reports, patient complaints and escalates concerns to leadership. They lead by example and demonstrate accountability for ensuring safe, high quality patient care, enhancing the patient and family experience, and providing effective leadership that contributes to OSF Mission, Vision and Values. Qualifications REQUIRED QUALIFICATIONS: Education • High school diploma or GED Experience • 2 years of previous customer service experience • Knowledge of Microsoft office PREFERRED QUALIFICATIONS: Experience • Supervisory experience • Medical office experience • Epic Electronic Medical Record Other skills/knowledge • Knowledge of common medical coding and billing OSF HealthCare is an Equal Opportunity Employer.