About this job
The Accounts Payable Inquiries Coordinator II is responsible for response and resolution to inquiries received in the accounts payables area and partnering with our department functional experts as appropriate.
What you will do – Essential Responsibilities
Typical responsibilities may include:
Research and resolve internal and external customer issues received via phone, email, and/or internal systems.Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners through various communication methods (e.g., internal systems, phone, email).Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting invoices in Oracle (financial ERP), processing voids, and researching outstanding items.Participate in the planning and development of work methods relating to the disposition and resolution of Accounts Payable Inquiries.Maintain process documentation and complete operational performance reporting.Work on projects as assigned.Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Takes the time necessary to make the right choice; does so quickly if neededPrioritizes customer service over non-customer tasksThinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter expertsBalances and prioritizes competing responsibilities appropriatelyCommunicates effectively through written and verbal methods to a variety of audiences both internal & externalAbility to adapt communication style/approach for the situation and/or audienceUses all resources to make good decisionsPartners with others to best serve the customerBuilds and maintains relationships across internal teams and with external business partnersChampions and adapts to changeMust be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, VirginiaEducation and/or Experience
High school diploma or equivalent required; Bachelor’s degree in business a plus2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferredExperience with basic accounting concepts preferredProficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferredExperience in Cloud ERP solution (e.g., Oracle) is a plusAbout CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.