Position Details Advertising/Posting Title Coordinator of Customer Care Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal. Posting Summary As a member of the Department’s Customer Care team, deliver world class customer service to prospective and admitted students and the 6000 students who live on campus in our residence halls. Serve as one of two primary staff members, Coordinators of Customer Care, at the Department customer service desk. Supervise student employees who staff the front desk of the Central Office of the Department of Residential Life. Serve as a primary point of contact for inquiries from families of prospective and current students, campus partners, and the broader UVM community. Hire and supervise student staff members. Provide support for departmental housing processes and enhance the understanding of the residential experience at UVM . Receive supervision from the Associate Director for Strategic Initiatives & Planning. Advance the Department of Residential Life’s mission to create a transformative residential experience at the University of Vermont centered on educating students, engaging the community and enriching a supportive learning environment that promotes academic success, community development and personal growth. Minimum Qualifications (or equivalent combination of education and experience) Associate’s degree with one to three years of customer service and office experience, and working knowledge of software applications used to support office functions required. Demonstrated a commitment to diversity, social justice, and fostering a collaborative multicultural environment. Ability to work in a fast-paced work environment and prioritize competing demands required. Effective customer service skills and ability to work effectively with internal and external students and customers of diverse backgrounds required. Ability to demonstrate a commitment to diversity, social justice, and fostering a collaborative multicultural environment required. Desirable Qualifications One to three years of experience with Salesforce or another CRM system Two to four years of customer service experience Keyboarding speed of 35-50 wpm Microsoft Office applications knowledge Knowledge of University of Vermont policies and procedures Anticipated Pay Range $21.50/hr to $23.50/hr Other Information Evening/weekend overtime required during peak times such as residence hall openings and closings; other times as assigned in response to customer volume. Special Conditions External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Non-standard work hours required, Bargaining unit position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position FLSA Non-Exempt Union Position Yes, UVMSU ($20 minimum hourly rate) Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Open Date 09/23/2024 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Position Information Position Title Office/Prgm Support Generalist Posting Number S5296PO Department Residential Life/30452 Position Number 002122 Employee FTE 1.0 Employee Term 12 Supplemental Questions Required fields are indicated with an asterisk (*). + * How did you hear about this employment opportunity? + American Alliance of Museums + American Association for Affirmative Action + BostonWorks + Burlington Free Press + CareerBuilder + Chronicle of Higher Education + Community Organization (Please specify below) + Consortium of Higher Ed LGBT Resource Professionals + Craig's List + CUPA + Department of Labor + Diverse Issues in Higher Education + DiversityDB + Diversity, Inc. + Facebook + Glassdoor + HBCU + HERC + HigherEdJobs + Hispanic Outlook + Indeed + Inside Higher Ed + Job Central + Job Fair + JobsinVT + LatPro + LinkedIn + Listserv (Please specify below) + Monster + NAFSA: Association of International Educators + NACUBO + NCAA Job Market + NEACAC + PoliceOne + Rutland Herald + Seven Days + SHRM + St. Albans Messenger + Trade Show/Conference (Please specify below) + Twitter + UVM Catamount Job Link + UVM Employee (Please specify below) + UVM Employment Web Site + Vermont JobLink + VermontJobs.com + Vermont Library Association + Women in Higher Education + Workplace Diversity + Zip Recruiter + Other (Please specify below) + * Please specify here where applicable. Enter "NA" if not applicable. (Open Ended Question) Documents Needed to Apply Required Documents + Resume + Cover Letter/Letter of Application Optional Documents