At Carnegie Mellon University, we believe our individual and collective well-being is rooted in healthy connections, to each other and to campus resources. How we care for ourselves and others is important to our success. There are a wide variety of resources, opportunities, and people that want to help you thrive inside and outside of the classroom.

The Coordinator of Student Support Resources assists students in times of need by providing personalized support and assistance that allows students to achieve their full potential as students and campus citizens. This non-clinical position engages with some of the university’s most complicated students of concern to create and implement strategies to optimally navigate a wide range of life events that have the potential to affect the pursuit of their educational goals, often by connecting them with specialized resources at the university or in the broader community. The Coordinator will respond to students who either self-present, or who are referred or identified by a community member, and will cultivate a meaningful and supportive relationship with the student during the period of case management, which could be short- or long-term depending on the nature of the concerns. This position will serve as a lead advocate in using a network of key partners on behalf of a student, including medical or mental health resources, academic advisors, faculty, disability resources specialists, financial assistance providers, student organization advisors, and/or family members, among others. While doing so, the Coordinator will employ a highly student-centered approach through advising strategies that preserve and enhance students’ sense of agency in relation to decision-making and problem-solving. The Coordinator’s caseload will consist primarily of undergraduate and graduate students living off-campus, mirroring similar support functions that the university’s housefellows offer to residential students.

Core responsibilities will include:

Providing walk-in and by-appointment support and assistance for students

Consultation and advising services for faculty, staff, and others regarding case-specific student issues

Coordinating case management for acute students-of-concern, including collaboration with a variety of campus partners, including Counseling and Psychological Services and University Health Services clinicians and case managers where appropriate

Responding to emergency or crisis situations in collaboration with community health and safety resources, including University Police. Weekend and evening hours periodically required for crisis response work

Maintaining relationships with select students on leave of absence toward engendering a return from leave that is well-supported

Maintaining up-to-date documentation of services, including reports and assessment of divisional work with students

Intake and triage reports about students of concern that are submitted to the Office of the Dean of Students

Coordinating education and outreach in support of the department’s work

Other duties as assigned

Please include a resume and cover letter with your application for consideration.  

Flexibility, excellence, and passion are vital qualities within Student Affairs. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Our ambition is to hire individuals who are prepared and motivated to actively assist students who may be in emotionally-charged or crisis situations in the context of a fast-paced and highly-engaged environment.

You should demonstrate:

Strong communication, critical thinking, and collaboration skills are essential for success in the role

The division is especially interested in qualified candidates who can give through their work/life experiences to the diversity of our academic community and our engagement with a multicultural student body

Qualifications:

Master's degree in higher education or student affairs administration, social work, counseling, psychology, or a related field required, but we encourage applications from hardworking individuals with relevant professional backgrounds

1-3 years human services experience required

Experience working with college and university students, and an understanding of the common developmental issues associated with that population (particularly at a high select university), is preferred

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

Successful Background Check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. 

Click here to view a listing of employee benefits

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

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