Discover a more connected career as a Quality Assurance Coordinator (Damage Investigator) - Central Florida This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Coordinator Quality Assurance. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry. Meet the team Our Coordinator Quality Assurance plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one. The Coordinator Quality Assurance reports directly to the Supervisor of Quality Assurance. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The Coordinator Quality Assurance objectively investigates utility damages and communicates findings to management. The Coordinator Quality Assurance improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages. Connecting you to great benefits + Weekly Paychecks + Company “take home” Vehicle and fuel card + Work boot voucher (Red Wing) + Paid Time Off, Parental Leave, and Holidays + Insurance (including medical, prescription drug, dental, vision, disability, life insurance) + 401(k) w/ Company Match + Stock Purchase Plan + Education Reimbursement + Legal Insurance + Discounts on gym memberships, pet insurance, and much more! What you’ll do as a Coordinator Quality Assurance + Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process. + Identify at-risk Field Technicians who need additional training to prevent potential for damages. + Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client. + Correct the field risk findings and coach/mentor technicians. + Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation. + Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format. + Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines. + Provide witness testimony in small claims and litigated cases when necessary. + Promote and maintain a strong safety culture and ensure quality standards are being met. + Promote a good working relationship with clients, excavators, regulators, employees, and the public. + Operate company vehicles in a safe manner and maintain a professional appearance. + Will support hands-on utility locate training and education in Damage Prevention + Remain current on existing and emerging learning methodologies and technologies + Ticket production and weekend work may be required, as needed + Completes other duties, as needed What you’ll need + High School Diploma or GED equivalency + One (1) or more years of experience locating underground utilities and/or combination of related experience required + Two (2) or more years of experience locating underground utilities and/or combination of related experience preferred + Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment. + Ability to troubleshoot difficult locates and proficiently interpret all utility plats. + Demonstrated ability to appropriately coach and mentor technicians. + Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines. + Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization + Proficiency in computer based technology and ability to learn new systems & software related to the role. + Ability to be flexible and adaptive in a fast-paced and dynamic work environment + Respond to emergency calls, as needed. + Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.) + Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids. Physical abilities & exposures + Completes and maintains all training + Drive safely and follow company safe driving policies + Maintain punctuality and attendance at all shifts and training sessions + Perform work in all weather conditions, during normal and after hours + Regular use of hands and fingers to operate specialized equipment and tools + Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time + The employee must frequently lift and/or move up to 25 pounds. + Specific vision abilities required by this job include close vision, and ability to adjust focus. + Hearing and speaking to exchange information + The employee shall follow all safety rules at all times + Will need to have the ability to work a flexible schedule (some evenings and weekends) as needed Salary Range $22 - $26 / hr (based on experience) Why work with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. UtiliQuest, LLC (“UtiliQuest”) is a quality provider of damage prevention and infrastructure-related services specializing in underground facility locating serving the gas, electric, and telecommunications industries. Headquartered in Alpharetta, Georgia, we have provided locating services since 1985 and proudly serve clients in eighteen states including the District of Columbia. Our experience, innovation, and commitment to providing value-added services have resulted in safer excavations, reduced damages, and improved data accuracy. Our commitment to innovating new technologies specifically designed for the damage prevention industry has given our clients a clear and documented advantage to the common goal of reducing damages. This commitment combined with the people behind it is the foundation of our culture. To learn more about our company and benefits, please visit our website UtiliQuest Careers Building stronger solutions together Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.