Core – Customer Service Specialist I + Full Time + Exeter, NH 03833 (https://maps.google.com/maps?q=Exeter%2C%20NH%20%2003833&zoom=14&size=512x512&maptype=roadmap&sensor=false) + Posted 1 day ago **Core Physicians LLC** Req#14297 **Req#:** 14297 **Full Time,Day Shift** 9am – 5:30pm Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process. **Requirements:** + Associate's degree or equivalent experience + 1-3 years medical billing experience **Major Responsibilities:** 1. Review work log daily to ensure timely resolution of outstanding A/R. 2. Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion. 3. Demonstrate proficiency and utilize practice management system. 4. Appropriately document all transactions on patient accounts. 5. Provide backup for other team members; as needed. 6. Process self pay payments in a timely fashion. 7. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image. 8. Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal. 9. Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day. 10. Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices. Equal Opportunity Employer/Veterans/Disabled