Managed Services support required on all VAS products at L2 level as per 24X7 availability model

Technical requirements

Multiple years of hands on experience on VAS products in 3G,4G network
Expert level Knowledge in Core Network with more focus in VAS domain (Value Added Services), especially on SMS, MMS, Voice Mail, Cell Broadcast System
Senior level experience in subset and following products: Mavenir SMSC, MMSC, VMS, Mavenir/One2Many CBC
Expertise in Fault and Configuration Mangement 
Advanced troubleshooting skills on SIP and Diameter protocols & Interfaces
Fully experienced with Cloud core technology 
Strong Knowledge in Telecom protocols Specially SIP, MAP, CAMEL, Radio access & Diameter.
Comfortable in diffrent versions of Linux and scripting both perl and shell 
Well versed with delivery requirements & Challenges in Telecom Operations and Maintenance 
Be able to provide product level support and can act as Escalation 24/7 support 
Must have performed SPOC level taks 
Understanding of 5G & IoT Technologies

Exp range 10 to 15 years 
Education: Bachelors/master's in engineering in CS/IT/ECE 

Experience in Mavenir VAS products including
SMSC MMSC
IPSMGW
Voice Mail
CBC
 

Responsibilities: -

Must have performed lead & SPOC level tasks

•   Provide 24/7 L2 support on relevant elements
•   Perform L2 fault and service restoration
•   Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
•   Input into Incident Reports and Problem Management
•   Update TT with L2 fault information, impact analysis and rectification.
•   During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
•   Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
•   Collect and analyses required logs and traces during and post fault investigations
•   Support other L2 domain teams in identifying faults
•   Develop, maintain and perform L2 Health Checks and scripts
•   Develop and maintain L2 technical processes and tools
•   Ensure backup of all elements as per Back-Up policy
•   Assist performance team in troubleshooting of Network performance issues and customer faults,
•   Review plans and results of IOT, SW release and feature testing
•   Review regression test plan, specifications and results for SW updates
•   Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
•   Maintain network baseline document set eg life cycle database for all elements
•   Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
•   Maintain known issue list/ Risk Register 
•   Improve optimization of alarms, counters and thresholds.
•   Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
•   Review, awareness and approval of CR activity and participate in Daily CR Review meetings
•   Usage data collection and control
•   Perform System Performance monitoring and analysis
•   Provide Operational Acceptance for new elements being introduced into the network
•   Provide data for pre-sales support