Harvard Maintenance, Inc. is one of the largest and fastest growing, privately owned providers of high-quality janitorial services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last sixty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.
Position Objective:
The Corporate Account Manager plays a pivotal role in managing Harvard’s most strategic client accounts. Serving as the primary point of contact for key client relationships, they proactively anticipate client needs, collaborate across Harvard’s departments to meet critical deadlines, and drive client success. In addition to nurturing and expanding existing client partnerships, the Corporate Account Manager is responsible for identifying and cultivating new business opportunities. This position also leads efforts to enhance the Client Experience (CX) through effective coordination and a client-first approach.
Essential Duties and Responsibilities Develop solid and trusting relationships between major key clients and companyImprove the overall Client Experience (CX) to drive client retentionProactively assess client KPI performanceResolve key client issues or complaintsDevelop a complete understanding of key account needsAnticipate key account changes and improvementsManage communications between key clients and internal teamsNegotiate contracts with the client and establishing a timeline of performanceEstablish and oversee internal budgets with the company and external budgets with the clientManage Days Sales OutstandingCollaborate with the sales team to maximize profit by up-sellingIncrease customer lifetime valuePlan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company trainingMeet all client needs and deliverables according to proposed timelinesTrack success metrics & provide improved service insightActive participation in Business Reviews and Governance Meetings with Clients.Expand relationships and win new clientsExercise leadership skills combined with strong business acumen and in-depth analytical skills. Knowledge and Skill Requirements
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Proven organizational savvy and ability to navigate internal processes and teams
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Bachelor’s degree in marketing, business administration, sales, or relevant field
• Four to five years’ previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on Excel and Power Point skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer --- M/F/D/V
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