About The Role Summary The Quality Assurance Supervisor reports directly to Glacier Bancorp’s Corporate BSA/AML Officer and provides oversight of the Bank’s AML/CFT Quality Assurance (QA) Program and day-to-day operational support for a team of QA analysts. The supervisor further participates in the execution of the company’s AML Program, as directed by the BSA/AML Officer. This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $66,311.82 +/- per year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Description Supervise and provide day-to-day operational support for a team of QA Analysts to ensure the timely execution of AML/CFT QA reviews. Manages and trains a team of QA Analysts including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training and compliance training completion, disciplining as necessary, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Performs staffing assessments to ensure work volumes are managed and deadlines are met. Appraises performance for staff promotion and termination, as appropriate. Develop and maintain standard procedures to detail the bank’s efforts related to the Bank’s AML/CFT QA Program. Generate regular reporting to the BSA/AML Officer and other leadership teams, committees, and Boards specific to QA program performance and testing results. Explain QA testing results to Corporate BSA Team leaders and employees, as well as first-line Division employees. Lead projects related to the enhancement of the Bank’s AML/CFT QA Program. Create training materials related to areas of responsibility. Provide ongoing, targeted training to direct employees. Identify areas that could benefit from QA testing and develop relevant QA program testing processes and methodology. Support the BSA/AML Officer in gathering documents and responding to requests from internal auditors, examiners, and other evaluators in a timely and accurate manner. Support the BSA/AML Officer and Corporate BSA Department Management in resolving issues, participating in special projects, and strategic initiatives, and other duties, as assigned. Monitor and stay current with AML/CFT and OFAC regulatory, industry developments, and best practices Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Education Required/Preferred Education Level Description Required Associate Degree Business, Finance or Related field Preferred Bachelor’s Degree Business, Finance or Related field Experience Required/Preferred Experience Level Description Required 5 years Minimum 5 years of AML/CFT experience in the banking industry Required Knowledge Of BSA/AML regulations and processes including transaction monitoring, SAR filing, CTR filing, CTR exemptions, CDD, OFAC. Required 1 year Minimum of 1 year of supervisory experience. Preferred 1 year Minimum 1 year BSA/AML quality assurance experience at a financial institution. Would an equivalent combination of relevant education and work experience be considered?: Yes License/Certification Required/Preferred License/Certification Description Preferred Certified Anti-Money Laundering Specialist CAMS Certification Required Skills and Abilities Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. The ability to collaborate, communicate, motivate, persuade, and influence stakeholders at all levels is a critical component of the position. Internal and external stakeholders include the board, executive management, business units, auditors, consultants, and regulators. Ability to take initiative, and make decisions based on regulations, company policies, knowledge and experience with minimal supervision. Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills. Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision. Employee must be capable of interacting calmly and professionally with a variety of people form diverse backgrounds at various levels within and outside of the organization. Employee must be capable of regular, reliable, and timely attendance. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent – rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent – rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent – rare. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent – rare. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent – rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.