Delivery Support Specialist
The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!
The Corporate Delivery Process Lead is responsible for supporting General RV's mission of ensuring an exceptional delivery experience for every customer. This individual is tasked with various support methods, providing General RV Delivery teams with direction, training, and feedback based on their unique needs.
Responsibilities Maintain the customer as the number one priority, motivating all departments (finance, sales, service, and parts) to keep this in mind when leading trainings or meetings. Directly collaborate with Delivery Process Managers and Leads from the dealerships on process development, enhancement, and training. Complete store visits to provide training for delivery roles focusing on adherence to established delivery processes and provide feedback to store and leadership on findings. Lead monthly delivery meetings to include reviewing best practices, highlighting opportunities based on audits and reports, training, and providing up-to-date information from manufacturers as it impacts customer delivery. Provide written re-caps of store visits and training, including follow-up on items for improvement. Report to Corporate Delivery Process Manager data on high alert entries, failure to launch, and re-scheduled unit report focusing on trends and opportunities for process improvements. Collaborate with store leadership to allocate delivery teams as needed during show season, providing each team with resources to support increased deliveries. Develop a monthly cadence for auditing stores' CAMP usage, providing direction as needed based on findings. Run and analyze delivery reports such as High Alerts, Failure to Launch, Re-scheduled deliveries, and customer visit data. Focus on the creation of Business Operating Procedures for the sales delivery process. Other related duties as assigned. Qualifications Minimum of a High School Diploma is required.Previous customer service experience is required. Quick learner with a friendly, outgoing and goal-oriented personality. Ability to multitask and complete tasks in a timely and efficient manner. Proficiency in MS Office and ability to learn new programs. Excellent communication skills, both written and verbal.Travel: 30% to 50% travel is expected for this role.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
About General RV
General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates eighteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.
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